Hailey Kelly
Belvidere,NJ
Summary
Dedicated and hardworking manager with a proven track record of effective leadership. Skilled in optimizing operations, fostering team collaboration, and exceeding performance targets. Known for maintaining high standards of product quality and customer satisfaction. Eager to contribute leadership expertise to other environments.
Overview
2
2
years of professional experience
Work History
Manager
CROWLEY CUPCAKES
09.2021 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Responsible for all Social Media platforms, brainstorming effective marketing trends to deliver impactful posts to our audience
- Improved marketing to attract new customers and promote business.
- Maintained current knowledge of industry best practices and trends to be combined with passion and creative thinking for all social media posts
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Education
Bachelor of Arts - Business, Psychology
DREW UNIVERSITY
Madison, NJ05.2024
Skills
- Social Media
- Microsoft Suite (Word, Excel, PowerPoint)
- Leadership qualities
- Attention to detail
- Highly organized
- Time management
- Creative thinker
- Analytical
References
Available upon request
Timeline
Manager
CROWLEY CUPCAKES
09.2021 - Current
Bachelor of Arts - Business, Psychology
DREW UNIVERSITY
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