Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Kirby

Babylon,NY

Summary

Diligent server and bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience. I am a quick learner, efficient and strive to provide the Best!

Overview

4
4
years of professional experience

Work History

Server/Bartender/Busser/Hostess

Mack's
10.2024 - Current
  • Multitasking while providing excellent service to meet the customers needs
  • Ability to learn and memorize a large menu. Both food and cocktails
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.


Server/Hostess/Busser/Food Runner

Horace and Sylvias
09.2021 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Contributed to inventory management by monitoring stock levels.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

High School Diploma -

North Babylon High School
North Babylon, NY
06-2021

Skills

  • Consistent Professional Dedication
  • Fostering Positive and Energetic Attitude
  • Sales Upselling Strategies
  • Exceptional customer service
  • Professional appearance
  • Proper Food Handling Practices
  • Maintaining Cleanliness Standards
  • Collaborative Team Member

Timeline

Server/Bartender/Busser/Hostess

Mack's
10.2024 - Current

Server/Hostess/Busser/Food Runner

Horace and Sylvias
09.2021 - 07.2024

High School Diploma -

North Babylon High School

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Hailey Kirby