Hailey Laprade
Woburn,MA
Overview
6
6
years of professional experience
Work History
Barista/ Food Handler
The Studio Cafe
Woburn, MA
08.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Continuously met or exceeded performance expectations, contributing to the overall success of the business.
- Implemented time-saving techniques for efficient food preparation without sacrificing quality or taste.
Shift Supervisor
The Dog Retreat & Spa
Waltham, MA
01.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 35 dogs of varying breeds and sizes, providing attentive care.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Barista
Dunkin' Donuts
Woburn, MA
07.2018 - 08.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor Of Science - Digital Communications
Oregon State University
OnlineSkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team Leadership
- Espresso machine operation
- Safe Food Handling
- Beverage Preparation
- Inventory Management
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
Timeline
Barista/ Food Handler
The Studio Cafe
08.2023 - Current
Shift Supervisor
The Dog Retreat & Spa
01.2022 - 08.2023
Barista
Dunkin' Donuts
07.2018 - 08.2021
Bachelor Of Science - Digital Communications
Oregon State University