Hailey Lavallee
Murrieta,CA
Summary
Experienced customer service cashier with a track record of developing effective methods of service delivery. Demonstrates unwavering support for company values and consistently prioritizes tasks to meet customer needs. Possesses exceptional public relations and communication skills, instrumental in promoting repeat business opportunities. Successfully meets front-end needs through skilled merchandising, customer support, and register management. Proficient in processing purchases and returns with high accuracy and meticulous attention to detail, resulting in improved overall customer satisfaction.
Overview
5
5
years of professional experience
Work History
Cashier
Jerseys Pizza
Murrieta, CA
02.2022 - Current
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Verified customer age requirement for alcohol or tobacco purchases
- Operated cash register or POS system to receive payment by cash, check and credit card
- Processed refunds for worn, damaged and broken merchandise
- Directed trash removal and sanitation procedures to keep aisles and register area organized
- Delivered high level of customer service to patrons using active listening and engagement skills
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Answered customer questions and provided store information.
Barista
The Crafted Scone
Temecula, CA
08.2023 - 04.2024
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Baked Scones and cooked Breakfast meals
- Answered phone calls from customers and vendors
- In charge of opening and properly closing store
- Espresso pulling, and coffee brewing
- Food and drink prep and handling.
Cashier
Jade boutique
Murrieta, CA
10.2020 - 11.2021
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Discounted purchases by scanning and redeeming coupons
- Delivered high level of customer service to patrons using active listening and engagement skills
- Operated cash register or POS system to receive payment by cash, check and credit card
- Processed refunds for worn damaged and broken merchandise.
Secretary
Valley Cities Fence
Murrieta, CA
07.2019 - 04.2020
- Maintained organized filing system of paper and electronic documents
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals
- Processed documents and materials for dissemination to appropriate parties.
Education
High School Diploma -
Murrieta Valley High School
Murrieta, CA01.2021
Skills
- POS systems
- Customer Service
- Friendly, Positive Attitude
- Organizational Skills
- Conflict Resolution
- Flexible Schedule
- Reliable & Trustworthy
- Good Work Ethic
- Cash handling
- Creative Thinking
- Multitasking and Prioritization
- Communication and Interpersonal Skills
- Strong Work Ethic
- Cash Handling
- Detail-Oriented
- Credits and Refunds
Timeline
Barista
The Crafted Scone
08.2023 - 04.2024
Cashier
Jerseys Pizza
02.2022 - Current
Cashier
Jade boutique
10.2020 - 11.2021
Secretary
Valley Cities Fence
07.2019 - 04.2020
High School Diploma -
Murrieta Valley High School