HAILEY L. DOMINGUEZ
SAN ANTONIO,TX
Summary
Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.
Knowledgeable Desired Position with solid background in process support and improvement. Successfully contributed to streamlining operations and enhancing workflow efficiencies. Demonstrated problem-solving abilities and effective communication skills.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
12
12
years of professional experience
Work History
Process Assistant
Amazon.Inc
Schertz, TX
11.2021 - Current
- Assisted in enhancing operational flow, key metrics, employee satisfaction, and warehouse safety. Monitored productivity of processed packages to meet completion deadlines. Conducted virtual training sessions for new hires and associates. Rectified discrepancies in packages, including incorrect labels, loose items, damaged goods, and misrouted packages.
- Successfully onboarded and integrated new hires, enhancing team productivity.
- Enhanced operational efficiency by training staff in daily tasks and safety protocols.
- Strengthened team cohesion through effective relationship-building strategies.
- Improved team knowledge by disseminating insights on Amazon services and processes.
- Streamlined marketing event processes, contributing to successful event execution.
- Maintained industry relevance by staying updated on latest developments.
- Increased workplace safety through consistent coaching and guidance.
- Achieved a safer work environment by proactively identifying and addressing safety hazards. Enhanced operational efficiency through diligent maintenance of a clean and organized workspace. Fostered team alignment with daily production goals through effective communication. Contributed to production efforts as needed, ensuring seamless operations. Elevated quality assurance standards for daily operations. Streamlined processes for receiving, processing, and releasing products for delivery.
- Oversaw package management operations, achieving high accuracy through the correction of mislabeled and damaged packages. Coordinated the collection of packages left behind across multiple routes, enhancing overall delivery efficiency. Recognized as a key contributor in unloading operations during peak periods, effectively managing volumes exceeding 65k. Diminished the incidence of left-behind packages to 2-5 while processing over 65k on high volume days. Optimized the delivery process by ensuring previously missed packed items reached drivers promptly.
Customer Service Rep.
UniFirst
San Antonio, TX
12.2018 - 10.2020
- Oversaw daily operations involving 100+ customer calls.
- Fostered a positive customer experience through effective communication.
- Executed account management tasks, including updates and closures. Recorded customer issues in a virtual environment.
- Facilitated money order transactions for diverse businesses.
- Partnered with internal departments to drive operational improvements.
- Engaged with a global network of companies to address product-related issues.
- Advocated for customers by addressing complaints and escalating when necessary.
Waitress/Bartender
54th Street Bar & Grill
San Antonio, TX
02.2016 - 11.2018
- Achieved compliance with food handlers and TABC licensing requirements. Elevated customer experience through effective food and alcohol service. Enhanced customer satisfaction by managing multiple interactions seamlessly. Cultivated a vibrant and serene dining environment. Streamlined cash handling procedures for accuracy. Delivered food efficiently to meet customer expectations. Strengthened teamwork among associates to improve service outcomes. Collaborated with leadership to create a positive environment for both staff and customers.
Cashier
Bill Millers
San Antonio, TX
04.2014 - 07.2016
- Assisted in training new cashiers on register operations and customer service protocols. Managed cash drawer with accurate cash handling and reconciliation at shift end. Provided customer service by resolving inquiries and complaints promptly. Collaborated with team members to maintain a clean and organized checkout area. Monitored inventory levels at the front end and alerted management for restocking needs. Greeted customers entering store and responded promptly to customer needs. Welcomed customers and helped determine their needs. Handled multiple payment methods securely to minimize discrepancies and potential losses.
Education
High School Diploma -
Robert E. Lee High
San Antonio, TX06.2017
Skills
- I love being a team leader
- Im a fast learner
- Fast Inductor
- Fast Unloader
Additional Information
PS Trained
TDR Trained
Hazmat Trained
Dock Trained
Induct Trained
NonCon Trained
Timeline
Process Assistant
Amazon.Inc
11.2021 - Current
Customer Service Rep.
UniFirst
12.2018 - 10.2020
Waitress/Bartender
54th Street Bar & Grill
02.2016 - 11.2018
Cashier
Bill Millers
04.2014 - 07.2016
High School Diploma -
Robert E. Lee High