Hailey Lebold
Lehi,UT
Summary
Motivated and result-oriented manager with proven track record of increasing engagement and consumer base. Skilled in developing strategic initiatives that enhance customer satisfaction and drive revenue growth, with a focus on fostering collaborative team environments that encourage innovation and excellence. While maintaining a leadership approach that aligns team goals with organizational objectives enabling the achievement of sustainable success.
Overview
2
2
years of professional experience
Work History
Operations Manager
America's Swimming Pool Company
04.2024 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Identified and communicated customer needs to supply chain capacity and quality teams
- Leveraged data and analytics to make informed decisions and drive business improvements
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Updated reports, managed accounts, and generated reports for company database
- Monitored effectiveness of various campaigns and communication strategies
- Aided in communication and authorizations with homeowners and technicians
- Managed approximately 25 incoming calls, texts, and emails per day from customers
Office Assistant
Anderson Wellness Group
10.2023 - 04.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Edited documents to keep company materials free of grammar errors
- Informed and supported business leaders through consistent communication and administrative support duties
- Coordinated and scheduled meetings and appointments
- Utilized office management software to record and track customer information
- Managed approximately 200 incoming calls, emails, texts, and faxes from customers and pharmacies per day
- Assisted with onboarding of new employees
Product Sales Team Supervisor
Park City Mountain Resort
12.2022 - 09.2023
- This job allowed for maintaining full time college-student status
- Support assistant managers with various management tasks
- Up-sold and cross-sold products effectively, driving sales and increasing revenue
- Nominated for and participated in Epic Service Summer Leadership Development Experience
- Used POS system to process sales, returns, online orders, and gift card activations
- Trained, coached, and mentored new sales personnel for maximum performance
- Maintained up-to-date knowledge of products and services offered to customers
Education
Bachelor of Science - Management
University of Utah, David Eccles School of Business
Salt Lake City, UT05.2023
Skills
- Earned a Bachelor of Science in Business Management degree in 3 years
- On the Dean's List for multiple semesters
- Awarded "Best Idea" for 'Hearts for Paws' innovation project out of 100 video submissions
- Business Scholars Member: program for high achieving students to explore all areas of business through coursework, team projects, and local, national, and global company visits
- Student Council Member throughout high school
- Honor roll student throughout high school
Timeline
Operations Manager
America's Swimming Pool Company
04.2024 - Current
Office Assistant
Anderson Wellness Group
10.2023 - 04.2024
Product Sales Team Supervisor
Park City Mountain Resort
12.2022 - 09.2023
Bachelor of Science - Management
University of Utah, David Eccles School of Business
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