Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Hailey Lott

Gilbert,AZ

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

European Wax Center
Mesa, AZ
11.2022 - Current
  • Maintained the title of top seller for all European Wax Centers in Idaho.
  • Maintained top seller at Mesa- Gilbert Center in Arizona for over a year.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Engaged with customers to build rapport and loyalty.

Baker

Crumbl Cookies
Meridian, ID
01.2022 - 11.2022
  • Managed customer service operations, including taking orders and resolving complaints.
  • Balled, baked, and frosted cookies.
  • Operated cash registers and processed payments accurately.
  • Cleaned and maintained kitchen equipment and oven.
  • Followed food safety standards when handling ingredients.
  • Trained new employees on bakery methods and procedures.

Shift Lead

TCBY Frozen Yogurt
Meridian, Idaho
05.2021 - 09.2021
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Managed shift operations, to keep business running smoothly.
  • Greeted costumers with a positive attitude.
  • Scooped and swirled yogurt to costumers liking.
  • Took drive through orders.

Education

Cosmetology

Aveda Institute Phoenix
Tempe
11-2024

High School Diploma -

Centennial High School
Boise
05-2023

Skills

  • Listening Skills
  • Goal-Driven
  • Strong Communication and Interpersonal Skills
  • Friendly and Helpful
  • Reliable and Responsible
  • Sales and upselling
  • Product knowledge
  • Schedule management

Certification

  • Certified in VoMor Extensions - sown in and tape

References

MIA BARRIOS, Manager, European Wax Center, (480) 969-4929

SAMANTHA EDWARDS, Educator, Aveda Institute Phoenix, (480) 794-1362

Timeline

Lead Sales Associate

European Wax Center
11.2022 - Current

Baker

Crumbl Cookies
01.2022 - 11.2022

Shift Lead

TCBY Frozen Yogurt
05.2021 - 09.2021

Cosmetology

Aveda Institute Phoenix

High School Diploma -

Centennial High School

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