Hailey Luongo
Geneva
Summary
Qualified Security Officer with experience maintaining safety in internal and external patrol. Talented at roving control and entrance control and identification verification. Successfully remains calm in high-pressure situations and interactions. Very comfortable with phone communication.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Del Lago Resort And Casino
Waterloo
07.2017 - Current
- Patrolled property to ensure safety and answered calls on the floor.
- Responded to incidents and emergencies, coordinating with management to ensure a secure environment.
- Working with money - Chip Fills, Chip Credit, Jackpot fills, Marker transfers on a daily basis.
- Bank escorts, Poker Escorts, Customer escorts usually on a daily basis.
- Security entrance duty: Badging people in, giving out vendor badges and overall monitoring people in and out of the employee side of building.
- Managed security dispatch operations, tracking calls and coordinating with law enforcement and casino departments while monitoring employee breaks.
- Patrolled property in mobile unit, addressing calls and maintaining security presence.
- Podium officer: working at entrance areas into building, ID’ing customers and checking safety protocols with our weapons detector system.
Wedding Server
Belhurst Castle
Geneva
05.2022 - 08.2023
- Provided exceptional customer service during wedding receptions and events.
- Set up banquet halls with décor and seating arrangements for ceremonies.
- Served food and beverages to guests while maintaining professionalism and decorum.
- Cleanup of set up and tables end of night.
- Used customer service skills with guests for ongoing issues that would arise.
Sales Associate
Under Armour
Waterloo
04.2022 - 08.2022
- Assisted customers in selecting appropriate athletic gear and apparel.
- Maintained product displays to ensure an organized shopping environment.
- Collaborated with team members enhance customer Sales
- Completed online orders as needed.
- Worked back of house unloading, and organizing inventory.
- Worked at cash register cashing out customers.
Sales Associate
The Children’s Place
Waterloo
04.2019 - 04.2019
- Stocking shelves with new inventory.
- Working at register and cashing out customers.
- Relating promos to customers as company deemed.
- Working on back inventory.
Key Holder
The Cosmetics Company Store
Waterloo
09.2016 - 07.2017
- Opened and closed the store, ensuring security and compliance.
- Assisted customers in product selection, providing knowledgeable recommendations.
- Made employee schedules.
- Did inventory at end of each day and delegated to sales associates what to restock.
- Customized display shelves as deemed by company, stock and season.
Sales Associate
Adidas Outlet
Waterloo
04.2016 - 11.2016
- Assisted customers in selecting clothes to their liking.
- Maintained product displays as business deemed.
- Collaborated with team members to enhance sales strategies and customers shopping expierience.
- Unloaded inventory and stocked floor.
- Worked at cashier to relay promotions and cash out customers.
Sales Associate
The Cosmetic Company Store
Waterloo
07.2016 - 09.2016
- Assisted customers in selecting appropriate athletic gear and apparel.
- Maintained product displays to ensure an organized shopping environment.
- Collaborated with team members to enhance sales strategies and customer service.
- Worked back of house organizing inventory.
- Worked at register cashing out customers.
Busser
Nonnas Trattoria ( Now Cosentino’s Restaurant.)
Geneva
06.2014 - 09.2015
- Assisted servers in delivering food and beverages efficiently.
- Cleared tables promptly to maintain a clean dining environment.
- Stocked supplies and utensils to ensure readiness for service.
- Followed orders for special occasions and tasks as needed.
Education
Geneva High School
Geneva, NYSome College (No Degree) - Business Administration
Finger Lakes Community College
Geneva, NYSkills
- Security guard license
- Patrol operations
- Crisis management
- Emergency response
- Active shooter training
- De-escalation strategies
- Dispatch
- Entrance control
- Identification verification
- Hazmat response
- Cash handling
- Excel spreadsheet
- Ability to write detailed reports
- Fast-paced environment
- Phone communication
- Customer service expertise
- Team collaboration
- Situational awareness
- Problem solving
- Effective communication
- Making employee schedules
- Cash handling
Certification
- Crowd control training
- Active shooter Training
- Tips training
- Gaming license
- Security license
- Title 31 Gaming training
- Anti money laundering training
- Suspicious activity reporting
- Yearly 8 hour in service security training
- Blood born pathogen training
- Human trafficking awareness training
- Emergency evacuations training
- First aid certification
- CPR Certification
Timeline
Wedding Server
Belhurst Castle
05.2022 - 08.2023
Sales Associate
Under Armour
04.2022 - 08.2022
Sales Associate
The Children’s Place
04.2019 - 04.2019
Security Officer
Del Lago Resort And Casino
07.2017 - Current
Key Holder
The Cosmetics Company Store
09.2016 - 07.2017
Sales Associate
The Cosmetic Company Store
07.2016 - 09.2016
Sales Associate
Adidas Outlet
04.2016 - 11.2016
Busser
Nonnas Trattoria ( Now Cosentino’s Restaurant.)
06.2014 - 09.2015
Geneva High School
Some College (No Degree) - Business Administration
Finger Lakes Community College