- Pediatric Oncology Nursing
- Labor and Delivery Nursing
Hailey Madrid
Augusta,GA
Summary
Experienced with patient care, medical procedures, and clinical support. Utilizes strong communication and organizational skills to enhance patient outcomes and ensure efficient operations. Knowledge of healthcare protocols and teamwork dynamics fosters collaborative and productive environment. Strong work ethic and exceptional customer service skills. Proven ability to problem solve effectively while maintaining organized operations. Experienced in teamwork and collaboration, with a focus on enhancing client satisfaction and achieving goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
European Wax Center
Augusta, GA
07.2024 - 10.2025
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls and directed inquiries to appropriate departments.
- Maintained organized scheduling of appointments for staff and clients.
- Utilized office software to manage records and update client information.
- Resolved customer problems and complaints.
Server
Taste of Smithfield
Smithfield, VA
02.2022 - 10.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Team Member
Tropical Smoothie Cafe
Grand Prairie, TX
10.2020 - 12.2021
- Assisted in daily operations by maintaining cleanliness and organization of work areas.
- Engaged with customers to provide excellent service and resolve inquiries effectively.
- Operated equipment safely, adhering to all safety protocols and procedures.
- Collaborated with team members to ensure efficient workflow and task completion.
- Operated register to process payments and collect cash payment for order totals.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
Sales Associate
Merle Norman Cosmetic Studio
Newport News, VA
06.2019 - 02.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems for efficient transaction processing and cash handling.
- Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
- Collaborated with team members to achieve sales goals and improve customer satisfaction scores.
Education
Associate Degree in Nursing - Nursing
Aiken Technical College
Aiken, SC12-2026
High School Diploma -
Woodside High School
Newport News, VA06-2019
Skills
- Vitals monitoring
- Patient assessments
- Patient monitoring
- Strong work ethic
- Problem-solving skills
- Teamwork and collaboration
- Customer service
Certification
- BLS Certification: Current through February, 2027
Interests
Timeline
Front Desk Receptionist
European Wax Center
07.2024 - 10.2025
Server
Taste of Smithfield
02.2022 - 10.2023
Team Member
Tropical Smoothie Cafe
10.2020 - 12.2021
Sales Associate
Merle Norman Cosmetic Studio
06.2019 - 02.2020
Associate Degree in Nursing - Nursing
Aiken Technical College
High School Diploma -
Woodside High School