Hailey Makae Pratti

• Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
• Coordinated communication between patients and medical staff to enhance service delivery.
• Developed and maintained filing system for patient records, improving retrieval efficiency.
• Trained new reception staff on office protocols and customer service practices.
• Ensured all patient files and medical records are up to date.
• Responsible for opening and closing office.

• 661-788-6898

• Over five years of experience with Vans, demonstrating continued professional growth and development in retail operations and customer service.

• Developed strong leadership, communication, and problem-solving skills through hands-on experience in both team member and temporary management roles.

• Managed inventory processes, including product stocking, replenishment, and maintaining organized sales floor standards.

• Monitored hourly sales performance and contributed to achieving store sales goals through effective planning and execution.

• Drove key performance indicators, including sales, customer engagement, and operational metrics, to support overall business objectives.

• Consistently achieved and maintained a 2.0+ Units Per Transaction average through product knowledge, effective selling techniques, and customer-focused recommendations.

• Delivered exceptional customer service by identifying customer needs, providing personalized solutions, and fostering a positive shopping experience.

• (661) 947-5174

• Greeted guests promptly creating a welcoming dining experience.

• Managed waitlists and seating arrangements to ensure efficient table turnover and guest satisfaction.

• Answered phone calls, scheduled reservations, and addressed customer inquiries.

• Coordinated with servers and management to maintain smooth restaurant operations.

• Maintained accurate guest counts and monitored dining room capacity.

• Assisted in resolving guest concerns and ensured a high level of customer service.

• Maintained cleanliness and organization of the host stand and waiting area.

• Provided menu information and restaurant policies to guests as needed.

• Demonstrated strong communication, multitasking, and organizational skills in a fast-paced environment.

• Assisted with opening and closing duties, including preparing seating charts and organizing menus.

• Worked collaboratively with front-of-house staff to enhance the overall guest experience.

• (661) 941-2301