HAILEY MARIE GAUL
Arvada,CO
Summary
Motivated and dependable Sales and Hospitality Coordinator with a strong background in customer service, event planning, and sales. Committed to delivering exceptional guest experiences while maintaining a positive environment for both clients and team members. Known for being highly adaptable, organized, and a quick learner, with the ability to thrive in fast-paced environments. Demonstrates strong communication skills, project management, and takes initiative to meet and exceed expectations.
Overview
15
15
years of professional experience
Work History
SALES AND HOSPITALITY COORDINATOR
DENVER ZOO CONSERVATION ALLIANCE
Denver, Colorado
12.2022 - Current
- Organize and oversee external and internal events while maintaining detailed records, including client invoices, contracts, and agreements
- Manage full sales cycle and event planning process, including client outreach, booking, and post-event follow-up to ensure exceptional guest experiences
- Lead day-of-operations, including setup, breakdown, and cross-functional team coordination to deliver seamless execution
- Collaborate with external vendors and internal partners to manage logistics, timelines, and service delivery
- Apply project management principles to oversee multiple events simultaneously, ensuring deadlines, budgets ,and clients exceptions are met
- Drive revenue through event sales, upselling enhancements, and client relationship management, contributing to overall departmental sales goals
- Proficient in multiple CRM Systems including ATMS, Tessitura, and Momentous
- Cross-trained with Guest Services team in Management, supporting service standards, guest interactions, and issue resolution
SALES AND DISTRIBUTION MANAGER, SERVER AND BARTENDER
KOKOPELLI BEER COMPANY
Westminster, Colorado
04.2018 - Current
- Oversee sales management and marketing efforts to external vendors and liquor stores, driving brand awareness and product reach
- Manage client accounts, billing, and invoicing with accuracy and efficiency
- Coordinate product distribution and inventory control access multiple retail locations
- Utilize BOH Aloha programming for order management and system optimization
- Develop creative beer menus and marketing materials to support product launches and promotions
- Oversaw daily distribution operations, ensuring timely delivery of products to retailers and customers.
CAR BUYER/ BDC FOUNDATION
AUTO COLORADO
Wheat Ridge, Colorado
12.2021 - 12.2022
- Coordinated vehicle acquisition through client outreach, trade-in appraisals, and market value assessments
- Maintained accurate records and managed documentation for purchases and dealership transactions
- Responded to customer inquiries via phone, email, and CRM systems, scheduling appointments and following up to ensure a positive experience
- Collaborated with sales and finance departments to support customer satisfaction and streamline communication
- Evaluated vehicle market trends to determine fair purchase prices for diverse inventory.
- Negotiated effectively with sellers to secure optimal vehicle acquisitions.
- Conducted comprehensive inspections and assessments of vehicles prior to purchase.
EVENT AND SALES PLANNER/ BARTENDER
UNSER KARTING AND EVENTS
Denver, Colorado
07.2020 - 12.2021
- Plan and manage events while maintaining detailed event records, including client invoices, contracts, and agreements
- Delivered exceptional customer service through food and beverage service, including alcoholic beverages
- Coordinated and booked a variety of corporate and social events
- Oversaw sales and event coordination, including catering orders and invoicing
- Analyzed market trends to inform strategic planning and decision-making.
BANQUET SERVER/CAPTAIN/BARTENDER
WELLSHIRE EVENT CENTER
Denver, Colorado
04.2017 - 09.2018
- Delivered exceptional service during events, ensuring guest satisfaction and adherence to venue standards.
- Assisted in training new servers on best practices for service efficiency and customer engagement.
- Ensured timely and accurate preparation and delivery of food and beverages while supporting team members with shared responsibilities
- Set up and dismantled banquet rooms, optimizing space for various event types and layouts.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
SERVER AND BARTENDER
BUFFALO WILD WINGS
Arvada, Colorado
08.2011 - 04.2018
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Implemented upselling techniques to increase average check size and boost revenue.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Associate of Arts - Business
Red Rocks Community College
Lakewood, CO08-2014
High School Diploma -
Arvada West High School
Arvada, CO05-2012
Skills
- Cross-functional collaboration
- Multitasking and organization
- Customer service
- CRM software
- Negotiation
- Time management
- Employee supervision
- Phone and email etiquette
- Vendor coordination
- Work Planning and Prioritization
- Project management
- Budget planning
Timeline
SALES AND HOSPITALITY COORDINATOR
DENVER ZOO CONSERVATION ALLIANCE
12.2022 - Current
CAR BUYER/ BDC FOUNDATION
AUTO COLORADO
12.2021 - 12.2022
EVENT AND SALES PLANNER/ BARTENDER
UNSER KARTING AND EVENTS
07.2020 - 12.2021
SALES AND DISTRIBUTION MANAGER, SERVER AND BARTENDER
KOKOPELLI BEER COMPANY
04.2018 - Current
BANQUET SERVER/CAPTAIN/BARTENDER
WELLSHIRE EVENT CENTER
04.2017 - 09.2018
SERVER AND BARTENDER
BUFFALO WILD WINGS
08.2011 - 04.2018
Associate of Arts - Business
Red Rocks Community College
High School Diploma -
Arvada West High School