Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Certification
Timeline
Generic

Michael R Verdezoto

Grosse Pointe,MI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, reliable, highly adaptive with exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Hospitality Shuttle Driver

The Transportation Network
11.2023 - Current
  • Followed company policies and procedures and maintained compliance with standards.
  • Operated with safety and skill to avoid accidents and delays.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Maintained clean and neat shuttle for passenger comfort.
  • Transported customers to and from Location.

Landscaping Groundskeeper

Lochmoor Golf Club
08.2023 - 11.2023
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Cleared public and private areas of debris before and after events.
  • Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
  • Loaded and unloaded landscaping equipment and materials safely.
  • Understood and followed verbal and written landscaping instructions to complete complex tasks correctly.
  • Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
  • Removed debris and waste from outdoor areas.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Maintained gardening tools by replacing blades and fluids.

UberEats Meal Delivery

Uber (Contract)
07.2021 - 08.2023
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Transported and safely delivered items to prevent damage or loss.

Rideshare Driver

Lyft (Contract)
11.2018 - 11.2019
  • Achieved consistently high customer scores due to exceptional service.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.

Case Coordinator - Cancer Conferences

VanElslander Cancer Ctr-Ascension St.John Hospital
06.2016 - 08.2018
  • Completed patient follow-up services, data collection and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients.
  • Accurately documented each activity for each patient in specified databases.
  • Met clerical needs by making phone calls, replying to emails and data entry.

Internet Sales - EBay

Self Employed Web
02.2003 - 07.2016
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.

Telephone Customer Service Representative

American Blinds, Wallpaper & More
02.2003 - 07.2004
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

FedEx Supplemental Driver

FedEx Ground
05.2002 - 12.2002
  • Inspected vehicle and maintained gas, oil and water levels.
  • Reported accidents, damage and malfunctions involving company equipment to management.
  • Completed pre- and post-trip safety inspections to record and report defects and malfunctions.

Education

Bachelor of Arts - Psychology

Wayne State University
Detroit, MI
05.1991

Skills

  • Administrative Leadership
  • Interviewing Skills
  • Cross-Functional Communication
  • Cross-Functional Collaboration
  • Advocacy Experience
  • Interpersonal Abilities
  • Progress Tracking
  • Skill Building
  • Quality Assurance
  • Logical Mindset
  • Program Implementation
  • Analytical Mindset
  • Fluent in English
  • Written and Verbal Communication
  • Effective Customer Communication
  • Staff Oversight
  • Grounds Maintenance

Accomplishments

  • August 1, 2025: Great Leadership Acknowledgement, The Transportation Network (Current Employer)
  • December, 2019: American Medical Writers Association Professional Certification - (Eligible)

Affiliations

  • June, 2019 - 2021: American Notary Association
  • December, 2019 - 2020: American Medical Writers Association

Additional Information

  • November, 2003; April, 2006 & April, 2009: American Red Cross - Blood Donor
  • Proficiency in: Outlook, Windows Adobe, PowerPoint, Excel MS Word/Office 365, Apple iOS 10 & above

Certification

  • June, 2019: Certified Notary Public - State of Michigan
  • June 14, 2001: Critical Safe Driving Behaviors, FedEx

Timeline

Hospitality Shuttle Driver

The Transportation Network
11.2023 - Current

Landscaping Groundskeeper

Lochmoor Golf Club
08.2023 - 11.2023

UberEats Meal Delivery

Uber (Contract)
07.2021 - 08.2023

Rideshare Driver

Lyft (Contract)
11.2018 - 11.2019

Case Coordinator - Cancer Conferences

VanElslander Cancer Ctr-Ascension St.John Hospital
06.2016 - 08.2018

Internet Sales - EBay

Self Employed Web
02.2003 - 07.2016

Telephone Customer Service Representative

American Blinds, Wallpaper & More
02.2003 - 07.2004

FedEx Supplemental Driver

FedEx Ground
05.2002 - 12.2002

Bachelor of Arts - Psychology

Wayne State University

Similar Profiles

CREATE PROFILE