Bindi Wuertenberg
Warren,MO
Summary
Friendly, dedicated, and adaptable professional with extensive experience in customer service, administrative support, front desk operations, and security services. Known for a positive attitude, strong communication skills, and the ability to help people navigate challenges with patience and professionalism. Skilled at resolving issues, supporting clients and customers, managing multiple responsibilities, and creating welcoming experiences in fast-paced environments. Brings a witty, personable approach while maintaining professionalism, organization, and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Hotel Shuttle Driver
Sheraton Westport Plaza Hotel
St. Louis, MO
01.2025 - Current
- Safely transport hotel guests to and from St. Louis Lambert International Airport.
- Provide friendly, professional customer service while assisting guests with luggage and travel questions.
- Maintain punctual schedules and ensure a positive guest experience.
- Build rapport with guests through excellent communication and hospitality.
- Assisted guests with luggage and provided local area information to enhance their experience.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction levels.
- Enhanced customer satisfaction by providing timely and efficient shuttle services to various destinations.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Managed time effectively by prioritizing tasks and adapting to changing conditions or unforeseen circumstances.
Corrections Officer
Northeastern Missouri Correctional Center
Bowling Green, MO
01.2024 - 01.2025
- Maintained safety and security while interacting professionally with inmates, staff, and visitors.
- Responded calmly and effectively during high-stress situations and conflict resolution scenarios.
- Managed detailed documentation, reports, and administrative duties.
- Worked collaboratively with team members to maintain efficient operations.
- Evaluated incidents to identify trends, reporting findings for continuous improvement initiatives.
Security Officer
Lingle Security Services
St. Charles, MO
2019 - 01.2024
- Monitored premises and responded promptly to incidents and customer concerns.
- Assisted visitors and employees with professionalism and excellent communication.
- Maintained detailed logs, reports, and security documentation.
- Delivered dependable service while ensuring a safe and welcoming environment.
- Responded promptly to incidents, effectively managing emergency situations and reporting findings.
Assistant Manager / Caretaker
Bahn Quarter Horses
Wright City, MO
01.2014 - 01.2019
- Assisted with daily operations, scheduling, and staff coordination.
- Trained and supported team members to improve performance and accountability.
- Helped manage customer interactions and maintain high service standards.
- Organized assignments and multitasked in a fast-paced work environment.
Front Desk Reception / Office Assistant
MERS Goodwill of Missouri
St. Charles, MO
01.2009 - 2014
- Answered multi-line phones and assisted customers with questions and support.
- Scheduled appointments and provided administrative assistance.
- Welcomed visitors and ensured a positive customer experience.
- Managed reservations, confirmations, and office communication.
- Collaborated with departments to ensure effective communication and project coordination.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Front Desk Receptionist / Activities Assistant
Spencer Place
St. Peters, MO
2000 - 2009
- Welcomed visitors, residents, and guests while providing exceptional customer service.
- Managed phones, scheduling, administrative tasks, and front office operations.
- Assisted residents with activities and support needs in a compassionate manner.
- Resolved concerns professionally and maintained confidentiality.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
High School Diploma -
Master’s Coursework - Equestrian Studies
Coursework - Voice & Music
Coursework - Voice & Music
Skills
- Customer Service & Client Support
- Conflict Resolution
- Problem Solving
- Front Desk & Reception
- Administrative Support
- Team Collaboration
- Scheduling & Coordination
- Multitasking in Fast-Paced Environments
- Communication & Active Listening
- Documentation & Reporting
- Microsoft Office & Computer Systems
- Phone & Email Communication
- Staff Training & Leadership Support
- Organization & Time Management
ADDITIONAL STRENGTHS
- Friendly and approachable personality
- Passion for helping others
- Strong work ethic and reliability
- Quick learner with adaptable communication style
- Comfortable working independently or as part of a team
- Professional yet personable demeanor
Timeline
Hotel Shuttle Driver - Sheraton Westport Plaza Hotel
01.2025 - Current
Corrections Officer - Northeastern Missouri Correctional Center
01.2024 - 01.2025
Assistant Manager / Caretaker - Bahn Quarter Horses
01.2014 - 01.2019
Front Desk Reception / Office Assistant - MERS Goodwill of Missouri
01.2009 - 2014
Meredith Manor Equestrian University - Master’s Coursework, Equestrian Studies
Albion College - Coursework, Voice & Music
Lindenwood College - Coursework, Voice & Music
Security Officer - Lingle Security Services
2019 - 01.2024
Front Desk Receptionist / Activities Assistant - Spencer Place
2000 - 2009
Oxford High School - High School Diploma,