ROCHELLE JAMES

Ontario

Overview

years of professional experience

Summary

Dedicated Driver focused on satisfying passengers with fast, professional service. Runs smooth, efficient routes without issue to meet schedules and exceed expectations. Passionate hospitality worker. Customer-oriented hard working employee with customer service, multitasking abilities. Devoted to giving every customer a positive and memorable experience.

Work History

Hotel Shuttle Driver / Hotel Front Desk

Best Western Plus Hotel

Ontario

12.2021 - Current

Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
Ensured passenger comfort throughout duration of ride by adjusting air conditioning and heating systems as needed.
Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
Coordinated schedules to optimize shuttle availability for passenger convenience.
Maintained a safe driving record by adhering to traffic laws and speed limits.
Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
Maintained daily records of room availability and rates.
Managed cash drawer according to established accounting guidelines.
Processed payments from customers for room charges and incidentals.

Assistant Property Manager

Jim Manning Rentals

09.2017 - 10.2023

Assisted property manager in overseeing daily operations of residential and commercial properties.
Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies.
Kept detailed records of financial transactions, including rent payments, security deposits, and expenses.

Self Storage Clerk

Rancho Mini Storage

11.2008 - 08.2012

Supported clients in managing rental agreements, processing payments, and updating accounts, ensuring compliance with company standards.
Ensured timely payment and renewal by informing customers of approaching rent and lease deadlines.
Coordinated move-ins and move-outs of storage units to ensure smooth customer transitions.

Guest Service Representative

Best Western Hotel

02.2005 - 05.2008

Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience.
Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records.
Managed reservations system, ensuring accurate bookings and room assignments for incoming guests.
Handled cash transactions credit card payments and provided accurate accounting at the end of each shift.
Kept up-to-date with hotel amenities, services, policies, and local area information to assist guests effectively.

Education

Intermediate Certificate - Office Occupations & General Office Skills

Chaffey College

Rancho Cucamonga, CA

Basic -

Glendora High

Glendora, CA

Skills

Hotel/airport shuttle driver
Passenger assistance
Flexible and adaptable
Friendly, positive attitude
Hospitality services

Passenger transportation
Clean driving record
Valid California license
Customer service

Timeline