Summary

Overview

Work History

Education

Skills

Timeline

Hailey Mathwich

Marathon,WI

Summary

A professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Overview

3

3

years of professional experience

Work History

Customer Service Cashier/Warehouse Worker

Marathon Town & Country Store

07.2021 - 07.2024

Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Counted money in drawers at beginning and end of each shift.
Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Utilized POS system to handle customer cash and credit card transactions.
Created Email Marketing Campaigns and social media posts for Facebook.

Education

Associates - Digital Marketing

Northcentral Technical College

Wausau, WI

05-2025

Skills

Customer service
Customer satisfaction

Reliability and punctuality
Patience and composure

Timeline

Customer Service Cashier/Warehouse Worker

Marathon Town & Country Store

07.2021 - 07.2024

Associates - Digital Marketing

Northcentral Technical College