Hailey Matthews
Florence,AL
Summary
Dedicated and articulate worker with a broad range of online and interpersonal skills looking for a remote position with which to provide structure, organization, and confidence for customers as well as the employer. My passion is providing ease and proficiency with work detail to allow a positive experience for my clients and customers.
Overview
7
7
years of professional experience
Work History
Education Platform Specialist
Avoya Travel
San Marcos, CA
02.2023 - 05.2024
- Achieved monthly bonus by educating leads on the benefits of travel agent education to close the sell of the product
- Invoiced customers as well as added all customers to the travel agent education platform
- Answered daily emails from customers and coordinated calls to assist in navigating platform
- Uploaded new customer information daily into Excel spreadsheets as well as used Excel formulas and functions for data input
- Trained new team members on administrative tasks, selling product, and prospecting new leads
- Worked closely with Director of Program to organize weekly team meetings
Online Business Manager
Deadwood Works
Florence, Al
05.2021 - 03.2023
- Set appointments with customers as well as managed availability of artist
- Met with employees to establish work load and hours with artist
- Procured pieces for online display as well as for live shows and exhibits
- Invoiced online customers and coordinated delivery of product and project timelines
- Met with owner/artist on weekly basis to discuss projects, marketing tactics, and scheduling
- Designed and managed social media accounts and online presence
Licensed Sales Agent
C3/Customer Contact Channels
Remote
07.2019 - 07.2021
- Met sales goals as required by clients such as AON and WellCare to close the sell of Medigap, MA, PDP, and Ancillary plans and products
- Moved from one line of business to another with ease and proficiency while working in fast-paced environment
- Utilized knowledge and skill when necessary to help other team members
- Answered calls promptly while using social skills to move conversation toward intended destination in a friendly and approachable manner
- Used apps such as Forticlient, Citrix, Avaya, Google Chrome and Microsoft for efficient use in carrying out secure and successful customer calls
- Deescalated and handled calls appropriately in high stress situations
- Met quality and performance goals as required by employer
Sales Representative
International Wines and Craft Beer
Birmingham, Al
10.2017 - 10.2019
- Met sales goals as required by company
- Attended weekly sales meetings to procure line up, meet new suppliers, and update portfolio
- Hosted suppliers from around the world as well as introduced them to prospective clients
- Sold from a worldly portfolio of approximately 8,000 wines and craft drinks
- Assisted in organizing tastings and wine events for approximately 70 sales customers, including state-recognized Florence Wine festival
Education
Bachelor of Arts - Psychology
University of South Alabama
Mobile, AL05.2010
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Account Management
- Time Management
- Computer Literacy
- Communication
Timeline
Education Platform Specialist
Avoya Travel
02.2023 - 05.2024
Online Business Manager
Deadwood Works
05.2021 - 03.2023
Licensed Sales Agent
C3/Customer Contact Channels
07.2019 - 07.2021
Sales Representative
International Wines and Craft Beer
10.2017 - 10.2019
Bachelor of Arts - Psychology
University of South Alabama
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