Hailey McCarthy

Ensured a safe environment for both mother and baby by maintaining clean and organized workspaces during labor and delivery procedures.

• Assisted in deliveries, surgeries and provided patient care in a busy obstetrics unit.
• Effectively managed high-stress tasks in emergent scenarios, ensuring optimal decision-making and response when lives were at stake
• Scheduling, charting, checking charges and flipping rooms to ensure a smooth running unit

• Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs in a high-volume stand
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Customer service-oriented experienced in taking multiple drink orders at a time, handling cash transactions, and meeting customers demands
• Assisted in training new employees on beverage preparation and customer service standards

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Excellent interpersonal skills to resolve customer complaints and issues
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.