Hailey McDonough
University of Maryland Shore Regional Health
Queen Anne,MD
1
Certification
5
years of professional experience
Healthcare professional with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, IV insertions, performing EKGs, and medical documentation.
Work History
Patient Care Technician II
2 Years 3 Months- Delivered direct patient care in fast-paced emergency department, ensuring timely support for diverse patient needs.
- Obtain and document vital signs, patient information, and other clinical observations.
- Assist nurses and providers with patient care, procedures, and activities of daily living.
- Perform patient rounding and maintain patient safety and comfort.
- Facilitated patient transport between departments to ensure timely care., transfers, positioning, and mobility.
- Maintain clean, organized, and safe patient care areas.
- Communicated patient needs and condition changes to clinical staff, facilitating prompt interventions and continuity of care.
- Collaborated with multidisciplinary healthcare team in high-volume, high-acuity situations to enhance patient outcomes.
Patient Care Technician II
10 Months- Provided hands-on care to pediatric patients in both emergency and inpatient settings.
- Obtained and documented vital signs to support patient monitoring and care decisions.
- Assisted patients and families with activities of daily living while maintaining comfort and dignity.
- Supported nurses and other healthcare professionals with patient care and clinical tasks.
- Assisted with patient transport, mobility, positioning, and safety measures.
- Maintained accurate documentation and communicated critical patient information to nursing staff to ensure continuity of care.
- Helped maintain a safe, clean, and organized patient care environment.
- Provided compassionate care to children and families, fostering comfort and trust in stressful healthcare situations.
Front Office Coordinator
11 Months- Managed front office operations in a busy specialty medical practice.
- Greeted patients and facilitated check-in and check-out processes, ensuring a welcoming experience.
- Scheduled and coordinated patient appointments.
- Answered telephone calls and directed patients and inquiries to appropriate staff.
- Verified patient information and maintained accurate records.
- Coordinated communication among patients, providers, clinical staff, and departments to streamline operations.
- Managed referrals, documentation, and administrative tasks to support operational efficiency.
- Maintained patient confidentiality and followed healthcare privacy policies and procedures.
Unit Secretary
7 Months- Supported daily administrative and clerical operations of a high-acuity critical care unit.
- Answered telephones and served as a communication point for patients, families, nurses, physicians, and other departments.
- Assisted with patient admissions, transfers, discharges, and unit documentation.
- Ensured accuracy of patient information and medical records to support quality care.
- Facilitated communication and requests between unit and hospital departments to streamline operations.
- Supported clinical staff with administrative tasks to enhance patient care delivery.
- Maintained organization and confidentiality in a fast-paced critical care environment.
Education
GED
No Degree - Nursing
Skills
ED care
Critical support
Vital signs monitoring
IV insertion
Assistance with ADLs
Performing EKGs
Basic life support
ADL support
Restocking supplies
Team collaboration
Patient Safety
Bedside manner
Certification
- Certified Nursing Assistant (CNA)
- BLS — Basic Life Support
Timeline
Patient Care Technician II
University of Maryland Shore Regional Health
05.2024 - CurrentRead More
Patient Care Technician II
Baltimore Washington Medical Center
06.2023 - 04.2024Read More
Front Office Coordinator
Baltimore Washington Medical Center
07.2022 - 06.2023Read More
Unit Secretary
University of Maryland Medical Center
12.2021 - 07.2022Read More
Chesapeake High School
GED
Read More
Chesapeake College
No Degree from Nursing
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