Hailey McPherson
Indianapolis,IN
Summary
Accomplished General Manager with a proven track record, adept in operations management and leadership. Expert in fostering team growth and customer relationships. Excels in communication and problem resolution, driving business success and team performance.
Overview
11
11
years of professional experience
Work History
General Manager
Gap Inc
07.2021 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Collaborate with senior leadership to develop execute strategies that drive team performance as well as business growth
- Monitor and evaluate the performance of leaders, providing feedback and implementing improvement plans as necessary.
Store Manager
Ross Stores
02.2019 - 07.2021
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Store Manager
Charlotte Russe
05.2013 - 02.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
Indiana State University
Terre Haute, INSkills
- Communication
- Leadership and team building
- Operations Management
- Customer Relationship Management
Timeline
General Manager
Gap Inc
07.2021 - Current
Store Manager
Ross Stores
02.2019 - 07.2021
Store Manager
Charlotte Russe
05.2013 - 02.2019
Indiana State University