Hailey Mendel
Rockwall
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Court Services Assistant
City of Garland
09.2024 - Current
- Contributed to a professional court environment by providing exceptional customer service to citizens.
- Assisted in scheduling hearings and trials to maintain a well-organized calendar for judges.
- Fostered a positive work environment through active participation in staff meetings, trainings, and team-building activities.
- Enhanced court efficiency by managing case files and documents accurately and promptly.
- Collaborated with fellow court services assistants to provide seamless support for all court functions.
- Maintained confidentiality of sensitive information while handling various legal documents and records accurately.
- Sorted, stamped and filed wide variety of legal and judicial materials.
Store Manager
Starbucks Coffee Company
03.2017 - 08.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Trained and mentored new personnel hired to fulfill various roles.
Guest Services Associate
European Wax Center
03.2018 - 05.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Maintained high level knowledge of all services offered to answer guest questions.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Kept calendar with scheduled appointments and scheduled waxers for appropriate services and time slots.
- Enforced spa policies, following company procedures at all times.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
Team Member
Papa John's Pizza
12.2016 - 03.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Swim Instructor
City Of Garland
06.2015 - 08.2018
- Taught daily swim instruction to students varying in ages and skill levels, including special needs and adults.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
Sales Floor Associate
Nelson's Fireworks Outlet
12.2014 - 07.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Recommended accessories and complementary purchases to boost revenue.
Education
No Degree - Psychology
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Caddo Mills High School
Caddo Mills, TX06.2016
Skills
- Retail Inventory Management
- Talent Recruitment
- Employee Training
- Customer Service Management
- Team Development
- Loss Prevention
- Work Planning and Prioritization
- Culture Development
- Retail Merchandise Quality Standards
- Goals and Performance
- Team Leadership and Coaching
Timeline
Court Services Assistant
City of Garland
09.2024 - Current
Guest Services Associate
European Wax Center
03.2018 - 05.2019
Store Manager
Starbucks Coffee Company
03.2017 - 08.2024
Team Member
Papa John's Pizza
12.2016 - 03.2017
Swim Instructor
City Of Garland
06.2015 - 08.2018
Sales Floor Associate
Nelson's Fireworks Outlet
12.2014 - 07.2018
No Degree - Psychology
Arizona State University
High School Diploma -
Caddo Mills High School
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