Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Timeline
Generic

Hailey Mendez Roca

Columbia,MO

Summary

Dynamic retail professional with a proven track record at Plato's Closet, excelling in customer service, social media management, and operations. Adept at strategic planning and event organization, I foster team collaboration and enhance customer engagement. Bilingual in Spanish, I effectively connect with diverse clientele, driving sales and promoting company goals.

Overview

2
2
years of professional experience

Work History

Retail Sales Associate

Plato's Closet
Columbia, MO
06.2024 - Current
  • Planned and organized merchandise displays to enhance the store's visual appeal.
  • Greeted customers upon entering the store and provided check-in assistance.
  • Completed transactions in an efficient manner while providing excellent customer service and promoting upcoming events.
  • Studied consumer patterns to buy in and price products.
  • Organized and stocked products on the sales floor.
  • Managed social media platforms to advertise events, products, and increase customer appeal.

Server

University of Missouri System
Columbia, Missouri
03.2025 - 08.2025
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Provided excellent customer service and hospitality to a large and diverse patient pool.
  • Trained new employees on restaurant procedures and plating techniques.
  • Held a high level of sensitivity during interactions.

Club President

Battle High School
Columbia, MIssouri
08.2023 - 05.2025
  • Led club meetings to foster member engagement and collaboration.
  • Organized events to promote club activities and enhance community involvement.
  • Developed strategic plans to achieve club goals and objectives effectively.
  • Recruited new members by attending events and giving presentations.
  • Collaborated with local organizations to enhance program impact.

Server

Bandanas BBQ
Columbia, Missouri
06.2024 - 12.2024
  • Provided exceptional customer service to enhance dining experiences.
  • Took orders accurately and communicated with kitchen staff promptly.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Handled money transactions accurately while following company procedures for handling cash payments.

Shift Lead

Pancheros
Columbia, Missouri
06.2023 - 05.2024
  • Supervised team members during peak service hours to ensure efficient operations.
  • Managed inventory levels and placed orders for supplies as needed.
  • Ensured cleanliness and organization of food prep and dining areas.
  • Assisted in resolving customer complaints to enhance satisfaction.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.

Education

BBA - Business Administration And Management

University of Missouri
Columbia, MO
05-2029

Associate of General Studies - General Studies With An Emphasis in Business

Moberly Area Community College
Columbia, Missouri
05-2025

Skills

  • Customer service
  • Versatility
  • Event planning
  • Social media management
  • Inventory management
  • Strategic planning
  • Proficient in Spanish
  • Teamwork and collaboration

Accomplishments

  • 'Service' Hall of Fame Honoree
  • Highest Honors
  • John Carver Excellence Award
  • President's Excellence Award
  • Leader in Various High School Clubs/Programs

Websites

Timeline

Server

University of Missouri System
03.2025 - 08.2025

Retail Sales Associate

Plato's Closet
06.2024 - Current

Server

Bandanas BBQ
06.2024 - 12.2024

Club President

Battle High School
08.2023 - 05.2025

Shift Lead

Pancheros
06.2023 - 05.2024

BBA - Business Administration And Management

University of Missouri

Associate of General Studies - General Studies With An Emphasis in Business

Moberly Area Community College

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