Hailey Neely
Compassionate behavioral health care professional with expertise in patient care, crisis intervention, and therapeutic support. Skilled in enhancing patient outcomes through effective communication and team collaboration. Experienced in managing front-office operations, including scheduling and record-keeping, to promote efficient patient interactions and operational effectiveness.
Work History
In-Home Caregiver
2 Years 1 Month- Facilitated patient navigation to cancer center appointments, ensuring a seamless experience.
- Assisted clients with mobility, ensuring safety and comfort during daily routines.
- Provided personalized care to clients, enhancing daily living activities and promoting independence.
- Trained new caregivers on best practices for patient care and organizational policies.
- Developed tailored care plans in collaboration with healthcare professionals to meet individual client needs.
- Implemented engaging activities that promoted social interaction and mental stimulation among clients.
- Assisted with grocery shopping and meal plans.
Med Passer/Caregiver
1 Year 1 Month- Administered medication to patients
- Assisted clients with daily living tasks at a residential facility
- Delivered direct care to support patients' physical and emotional well-being
Medication Technician/Caregiver
10 Months- Provided care for residents' daily needs an average of 25-30 per building had groups of about 6-8 on a rotational schedule.
- Performed light duty tasks, including laundry and meal preparation, to support daily living activities.
- Helped residents with daily living tasks bathing, clothing and feeding.
- Performed light duty tasks such as laundry and meal preparation.
CNA/Caregiver
3 Years 11 Months- Served as CNA and dietary aide for 2 years, then transitioned to CNA and receptionist roles at The Grove.
- Supported over 40 residents aged 28-104 with daily living activities, including personal hygiene, repositioning, transferring to/from chair, bed, or toilet, food preparation, and feeding.
- Oversees residents schedule consisting of exercise, family visits, Dr's Appointments, activities, and medication intake.
Education
High school diploma
No Degree - Psychology
Courses taken:
Health Information Technology & Business
- CIS110: Business Information Systems
- HIT110: Medical Terminology
- HIT120: Medical Office Procedures
- HIT130: Medical Insurance / Reimbursement
- HIT142: Legal / Ethical Issues in Healthcare
Psychology
- PSY100: Introduction to Psychology
- PSY200: Research / Methodology in Psychology
- PSY215: Adulthood and Aging
- PSY226: Adolescent Psychology
Awarded and Honoree: Nominated to The National Society of Leadership and Success(NSLS), Waubonsee Chapter (Spring 2026)
Skills
Certification
Relias Healthcare & Behavioral Training Series (110+ Hours)
• Specialized Behavioral & Cognitive Care: Dementia/Alzheimer's Care, Managing Challenging Behaviors, Sundowning Intervention, De-escalation Strategies, Wandering & Elopement Prevention.
• Patient Safety & Clinical Care: Safe Patient Transfers, Personal Care Assistance (ADLs), Oxygen Safety Protocols, Safe Swallowing & Dysphagia Care, Infection Control, First Aid Refresher.
• Compliance & Abuse Prevention: Mandatory Abuse Reporting & Prevention, HIPAA Essentials, Patient Rights, Advance Directives, Illinois Sexual Harassment Compliance.
• Healthcare Technology: SwyftOps Platform (Shift Tracking & EHR Documentation).
Timeline
In-Home Caregiver
Med Passer/Caregiver
Medication Technician/Caregiver
CNA/Caregiver
West Aurora High School
Waubonsee Community College
Assessments
- Home health aide skills — Proficient
- December 2021
- Providing care to patients in a home setting
- Full results: Proficient
- Nursing assistant skills — Proficient
- January 2022
- Providing nursing aid to patients using knowledge of relevant equipment and procedures
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Personal Information
Work Permit: Authorized to work in the US for any employer