Hailey Northen
Norman
Summary
Experienced with customers, relationship building, teamwork, time management, and hard work. I am a student at the University of Oklahoma looking for a job that will teach me more skills about the restaurant industry. Serving others is my passion, and building relationships with people is very important to me. During all of my jobs I have learned that being a hard worker and going above and beyond gets you places. I look forward to finding the perfect fit, and hopefully I am the perfect fit for the job as well.
Overview
5
5
years of professional experience
Work History
Private Nanny
The Pajela's
08.2024 - 07.2025
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
Front of House Employee
Donut Box
06.2022 - 05.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Host
Chili's Restaurant
03.2023 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Ran food to tables from time to time.
- Learned the menu so that I would be able to handle any questions that the guests asked me.
- Bussed tables, cleaned floors, and made sure the environment was clean at all times.
Baker
Sugar And Spice Bakery
05.2020 - 08.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Heritage High School
Frisco, TXNo Degree -
Collin County Community College
Plano, TXSkills
- Time management
- Multitasking
- Ensuring customer satisfaction
- Cleaning and sanitizing
- Team collaboration
- Money handling
- Customer relations
- Cash register operation
- Product knowledge
- Relationship building
- Infant care experience
- Schedule management
- Toddler care experience
Timeline
Private Nanny
The Pajela's
08.2024 - 07.2025
Host
Chili's Restaurant
03.2023 - 10.2023
Front of House Employee
Donut Box
06.2022 - 05.2024
Baker
Sugar And Spice Bakery
05.2020 - 08.2020
Heritage High School
No Degree -
Collin County Community College