Hailey Organiscak
Akron
Summary
A background in customer service and customer consultations. A reliable team member with experience in floor sales, extraordinary customer service, marketing promotions, inventory management, processing payments, balancing cash drawers and working within various departments. Meets diverse needs of customers by closely observing and coordinating with clients and/or supervisors for successful outcomes. Build positive relationships and trust with clients.
Overview
15
15
years of professional experience
Work History
Personal Consultant, Cashier, Stocker, with progressing responsibilities
The Natural Pet Enrichment Center
01.2017 - Current
- Greet clients upon arrival, provide superior customer experience, enroll clients in loyalty programs and handle all transactions
- Answer incoming calls, providing the highest level of professional and knowledgeable service to every client
- Listen to client concerns, clarify and ask probing questions to better understand needs
- Discuss, listen and design customized programs for individual clients based on their specific and unique needs
- Educate clients about nutrition, behavior and environment and how they are interrelated
- Input invoices, add new products and update inventory data
- Receive incoming inventory deliveries, organize, display and store as needed
Animal Care/Rescue Intern
Cloverfield Wildlife Rehabilitation Center
03.2023 - 08.2023
- Trained new animal care interns
- Educate the public on native and invasive animals at the center
- Assisted in the daily care, maintenance and feeding of over 100 animals
- Rescue injured or displaced wildlife
Volunteer Service Dog Trainer
4 Paws For Ability
06.2010 - 07.2019
- Prepare individual dogs for advanced skills needed to become service animals
- Used training methodologies given by the organization to better prepare the service animal for future tasks
- Socialize future service dogs/companion dogs and teach basic obedience
- Develop and nurture relationships with clients
Education
Bachelor of Arts Degree - Zoology, Psychology
Malone University
CantonSkills
- Customer Service
- Problem Solving
- Positive Attitude
- Professionalism
- Empathy
- Patience
- Conflict resolution
- Adaptability
Timeline
Animal Care/Rescue Intern
Cloverfield Wildlife Rehabilitation Center
03.2023 - 08.2023
Personal Consultant, Cashier, Stocker, with progressing responsibilities
The Natural Pet Enrichment Center
01.2017 - Current
Volunteer Service Dog Trainer
4 Paws For Ability
06.2010 - 07.2019
Bachelor of Arts Degree - Zoology, Psychology
Malone University
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