Hailey Ormonde
Lakewood,CA
Summary
Experienced server with a background in a high volume dining and fast paced customer service environments. Proven ability to manage multiple tables, maintain speed and accuracy during peak hours, and deliver attentive, friendly service. Known for staying composed under pressure, working collaboratively with team members, and creating a welcoming experience that keeps guests coming back.
Overview
10
10
years of professional experience
Work History
Server
California Yacht Club
Marina Del Rey, CA
03.2026 - Current
- Roaming experience: Proactively circulate the deck to take drink orders and serve hors d'oeuvres.
- Vessel upkeep: Maintain the "showroom" quality of the boat, including wiping down brightwork and tidying outdoor furniture.
- Member recognition: Build rapport with club members, remembering preferences and delivering personalized service.
- Boarding logistics: Manage the gangway and assist guests with safe boarding and disembarking.
Server
Falsettis Villa
Ford City, PA
08.2022 - 03.2026
- Served 50-100 guests per shift in a high-volume dining environment.
- Managed table sections efficiently while maintaining accuracy and speed of service.
- Provided attentive, friendly service to ensure positive guest experiences and repeat business.
- Handled guest concerns professionally and resolved issues quickly.
- Maintained cleanliness and followed all health and safety standards.
- Assisted with table turnover and seating flow during peak hours.
Barista
Starbucks
08.2018 - 08.2021
- Prepared high-volume drink orders quickly and accurately during peak hours.
- Delivered friendly and engaging customer service in a fast-paced setting.
- Maintained clean and organized workspace following company standards.
- Trained new baristas on beverage preparation and equipment operation.
- Operated POS system and handled cash transactions.
- Completed opening and closing duties also worked collaboratively with team members.
Receptionist
M Metzler and Associates
08.2016 - 08.2021
- Managed front desk operations and created a welcoming environment for clients.
- Answered multi-line phones and directed calls efficiently.
- Scheduled appointments and coordinated daily office activities.
- Maintained organized filing systems an handled administrative tasks.
Education
High School Diploma -
Lakewood
Lakewood, United States01.2018
Skills
- Patience & emotional awareness
- Communication & active listening
- Proactive roaming
- Consistency & routine based support
- Team collaboration
- Adaptability in changing environments
- Positive reinforcement techniques
- Professionalism & Reliability
Timeline
Server
California Yacht Club
03.2026 - Current
Server
Falsettis Villa
08.2022 - 03.2026
Barista
Starbucks
08.2018 - 08.2021
Receptionist
M Metzler and Associates
08.2016 - 08.2021
High School Diploma -
Lakewood