Hailey O'Rourke
Summary
Health Service Administration graduate with strong management and customer service experience. Acknowledged for excellent communication skills and time management abilities. Healthcare Administrator with proven to deliver exemplary level of healthcare service to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
5
5
years of professional experience
Work History
Lead Health Care Coordinator
Fountain Life
Naples, Fl
03.2021 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Internship
Kids Beating Cancer
01.2019 - 05.2019
- Reached out to potential donors for the AdventHealth Hospital as well for the Annual Gala
- Decorated and designed "My Rooms" for the patients receiving treatment in the Kids Beating Cancer Pediatric Transplant Center
- Attended and coordinated many charity events and farmers markets to gain more sponsors and donations
- Raised over $1,500 to support the non-profit organization.
Education
Bachelors of Science in Health Service Administration -
University of Central Florida
Orlando, FL08.2019
Associates Degree -
Florida International University
Miami, FL01.2016
Skills
- Patient Education
- Patient Advocacy
- Documentation Proficiency
- Organizational Skills
- Medical Terminology
- HIPAA Guidelines
- Electronic Medical Record Software
- Healthcare Operations
- Scheduling
- Care Planning
Leadership Experience
- FIU SOFTBALL, D1 ATHLETE, 2014-2016, Demonstrated leadership and teamwork possessed time management skills with balancing school work along with athletics embodied a strong work ethic
- Academy of Leaders (AOL), Graduate, 2015, Selected to participate in the leadership program that provided intense training sessions that focused on building skills such as, awareness of personality and leadership type, group development, conflict resolution, and facilitating an effective meeting. Learned leadership attributes adapted from the Leadership Challenge Model.
Timeline
Lead Health Care Coordinator
Fountain Life
03.2021 - Current
Internship
Kids Beating Cancer
01.2019 - 05.2019
Bachelors of Science in Health Service Administration -
University of Central Florida
Associates Degree -
Florida International University