Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Hailey Oswald

West Des Moines,IA

Summary

Motivated and adaptable professional with a strong foundation in Counseling and Applied Behavioral Science, coupled with hands-on leadership experience as a Shift Supervisor and Lead Tutor. I bring a unique blend of interpersonal skills, behavioral understanding, and problem-solving abilities to every role I take on. My experience has sharpened my ability to manage teams, support individuals in achieving their goals, and foster a positive and productive environment. Known for my strong work ethic, communication skills, and ability to adapt to dynamic situations, I’m passionate about helping others and continuously growing in roles that challenge me to apply my knowledge of human behavior and leadership.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
03.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures.
  • Responded to and resolved customer questions and concerns.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Lead Tutor

MindZone Learning
11.2016 - Current
  • Developed strong working relationships with students and parents, encouraging consistent feedback to optimize progress.
  • Lead tutor for over 50 students grades K-6
  • Helped facilitate activities for students such as spelling bees and math competitions.
  • Evaluated student progress regularly through formative assessments, providing timely feedback on strengths and areas for improvement.
  • Provided homework assistance using specific curriculum and materials.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

Education

Bachelor of Science - Counseling And Applied Behavioral Science

Arizona State University
Tempe, AZ
05.2026

High School Diploma -

Waukee High School
05.2020

Skills

  • I have a unique ability to connect with people of all ages and cultures I am also very interested in learning more about people and how they function
  • Patience and Empathy
  • Collaboration and Teamwork

Volunteer Experience

  • Global Leadership Adventures - won a scholarship to attend another summer for my demonstrated leadership abilities.
  • Animal Rescue League
  • Meals for the Heartland


Timeline

Shift Supervisor

Starbucks
03.2022 - Current

Lead Tutor

MindZone Learning
11.2016 - Current

Bachelor of Science - Counseling And Applied Behavioral Science

Arizona State University

High School Diploma -

Waukee High School

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Hailey Oswald