Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hailey Pine

Portsmouth,RI

Summary

Organized and detail-oriented with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of the banking industry.

Overview

8
8
years of professional experience

Work History

Bank Teller

Citizens Bank
Portsmouth, Rhode Island
04.2022 - Current
  • Accurately process customer deposits and withdrawals, ensuring daily cash drawer reconciliation.
  • Execute tasks associated with customer transactions, such as processing check cashing requests, validating identifications, and maintaining correct account balances, based on bank regulations.
  • Ensure the security and privacy of bank transactions, records, and client data.
  • Provide top-notch customer service by promptly addressing inquiries, resolving complaints, and processing transactions in a timely manner.

Front End Associate

Marshalls
Middletown, Rhode Island
11.2017 - 12.2021
  • Meticulously handled POS system transactions, including credit, cash, exchanges, returns, and refunds, to ensure seamless and accurate cash flow.
  • Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction.
  • Assisted in planning merchandising strategies for the sales floor while maintaining a clean, organized inventory and curated displays of rotating seasonal clothing and accessories.
  • Actively stayed informed about the latest sales offerings and the TJX loyalty program.

Hostess/To Go

Chili's Bar and Grill
Middletown, Rhode Island
07.2016 - 07.2017
  • Provided warm greetings to nonetheless 500 arriving guests per shift, then promptly seated them.
  • Engaged with customers by providing comprehensive menus and offering clarification on selections and specials.
  • Consistently fostered clear channels of communication between customers and kitchen staff to streamline order accuracy.
  • Provided satisfactory assistance over the phone for reservation bookings, takeout order recording, and addressing queries related to services.

Education

Bachelor of Arts - Psychology/Justice, Law & Society

University of Rhode Island
Kingston, Rhode Island
12-2020

Skills

  • Regulatory compliance
  • Skilled collaborator
  • Microsoft Office (Word, Excel, PowerPoint and Teams)
  • Google Suite (Sheets, Slides and Docs)
  • Customer relationship management
  • Solutions oriented
  • Financial analysis

Accomplishments

  • CREDO award
  • Remember Everyone Affects Customer Happiness (REACH) card
  • Chilihead reward
  • Rhode Island Early Learning Standards (RIELDS) certificate

Timeline

Bank Teller

Citizens Bank
04.2022 - Current

Front End Associate

Marshalls
11.2017 - 12.2021

Hostess/To Go

Chili's Bar and Grill
07.2016 - 07.2017

Bachelor of Arts - Psychology/Justice, Law & Society

University of Rhode Island

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Hailey Pine