Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hailey Pohlmann

Biloxi,MS

Summary

Reliable individual offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Looking for a career I can grow in professionally and personally.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pool Attendant

Imperial Palace Casino
03.2025 - Current
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Moved umbrellas and lounge chairs at request of guests.
  • Checked side duty list for opening and closing procedures.
  • Oversaw sign-in logbooks to facilitate potential contact tracing.
  • Entered water immediately to pull struggling swimmers to safety.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Scanned main areas to monitor for any safety risks.
  • Provided instruction and assistance to patrons on proper use of recreational equipment.

Barista

Jimmy Buffett's Margaritaville
06.2024 - 02.2025
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Server

Patio 44
02.2024 - 06.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Freelance Makeup Artist

Jessica Jones Salon
01.2020 - 05.2024


  • Conducted consultations to understand client's desired look.
  • Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.
  • Demonstrated thorough knowledge of all salon products and services.

Hostess

Lucy's Retired Surfers Bar & Restaurant
02.2023 - 09.2023


  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Completed daily side work and opening and closing duties without fail.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.


Crew Member

Owyhee Bowl
12.2020 - 08.2022
  • Greeted customers and took orders
  • Basic prep cooking and storing ingredients
  • Prepared food for customers
  • Handled payments and register
  • Cleaned
  • Opened and closed shop
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Took orders, prepared meals, and collected payments.
  • Assisted other team members to achieve goals.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Bachelor's degree - Marketing

University of Southern Mississippi
Hattiesburg, MS
04.2025

High school diploma - undefined

Biloxi High School
Biloxi, MS
05.2022

Skills

  • Exceptional customer service
  • Email communication
  • Communication and interpersonal connection
  • POS system operations
  • POS terminals
  • Task prioritization
  • Conflict resolution
  • Friendly, positive attitude
  • First Aid/CPR
  • Teamwork and collaboration
  • MS office
  • Cash handling and reconciliation
  • Food prep
  • Water safety
  • Opening and closing duties
  • Professional demeanor
  • Solid problem solver
  • Payment processing experience

Certification

Driver's License, 11/01/20, 11/30/24

Timeline

Pool Attendant

Imperial Palace Casino
03.2025 - Current

Barista

Jimmy Buffett's Margaritaville
06.2024 - 02.2025

Server

Patio 44
02.2024 - 06.2024

Hostess

Lucy's Retired Surfers Bar & Restaurant
02.2023 - 09.2023

Crew Member

Owyhee Bowl
12.2020 - 08.2022

Freelance Makeup Artist

Jessica Jones Salon
01.2020 - 05.2024

High school diploma - undefined

Biloxi High School

Bachelor's degree - Marketing

University of Southern Mississippi

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Hailey Pohlmann