HAILEY REDD
New York,New York
Summary
Experienced hospitality professional with a strong background in providing exceptional guest service in fast-paced environments. Skilled in managing front-of-house operations, delivering high-quality service, and ensuring memorable hospitality experiences from casual and fine dining to private events.
Dedicated to creating a welcoming atmosphere for all guests, with a focus on attentiveness, efficiency, and personalized service. Known for adaptability, a positive, solution-oriented approach, and an eye for detail in a diverse range of hospitality settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Soho Grand Hotel
New York, NY
03.2026 - Current
- Deliver exceptional, personalized service to create an elevated dining experience for every guest.
- Manage multiple tables efficiently during high-volume service while maintaining professionalism and attention to detail.
- Demonstrate strong knowledge of menu offerings, cocktails, and wine pairings to confidently guide guest selections.
- Communicate effectively with servers, floor managers, kitchen, and bar staff to ensure seamless service operations.
Server
Mia's
New York, NY
06.2025 - 04.2026
- Provided friendly, attentive service by greeting guests, taking orders, and ensuring a welcoming dining experience in a high-demand environment.
- Maintained thorough knowledge of menu items and pricing in order to assist guests and ensure successful service.
- Prepared food and managed multiple orders while keeping an organized order flow during busy service periods.
Production Coordinator
Sundance Film Festival, Tao Hospitality Group
Park City
01.2026 - 02.2026
- Oversaw daily venue operations and pre-event logistics.
- Collaborated with luxury brand partners and event teams to deliver guest experiences aligned with client's vision & expectations.
- Managed crowd flow and guest engagement for high-volume event nights of 2,000+ attendees
Executive Assistant
Mythical Creatures Event Production
New York
07.2024 - 12.2025
- Managed logistics for high-profile brand activation events with 500+ attendees, coordinating vendors, staffing, and general operations
- Served as the primary client liaison and supervised on-site staff and overseeing venue setup, event execution, and breakdown
- Delivered high-quality events under tight deadlines while maintaining exceptional client and guest satisfaction
Events Coordinator
The Nature Conservancy
Moab, UT
09.2024 - 06.2025
- Managed on-site catering logistics for corporate meetings and fundraisers, ensuring smooth event execution
- Served as the primary liaison between TNC employees and event staff, overseeing event setup & service
- Ensured compliance with health and safety standards in all meal service operations
Manager of Hospitality
Newlab
New York
04.2023 - 04.2024
- Oversaw the hospitality program for 300+ members and staff at Newlab Brooklyn HQ, curating weekly menus, hosting pop-ups, and updating the standard operating procedure
- Managed food and beverage budgets, kept accurate inventory, provided monthly financial reports and annual reviews
- Oversaw kitchen operations, including supply orders and deliveries, vendor relationships, and POS systems
- Enhanced hospitality services by proposing community engagement events, providing feedback to upper management, and holding meetings with events and facilities teams
- Ensured compliance with NY State health regulations, updated food and liquor licenses, and liaised with company insurance to secure any required documentation
Special Events Assistant
Newlab
New York
08.2019 - 05.2023
- Supported event production by managing venue logistics, catering, and guest services, while building valuable event management skills.
- Organized event storage for equipment, A/V supplies, and beverage inventory, ensuring all was available and accounted for.
- Worked closely with facilities staff with pre-event walkthroughs and detailed day-of coordination to ensure efficient event timelines.
- Independently led event setup, staffing, and guest needs when director was unavailable
Server
Court Street Bagels
New York
10.2021 - 12.2022
- Provided friendly, attentive service by greeting guests, taking orders, and fostering a welcoming dining experience in a high-demand environment.
- Maintained thorough knowledge of menu items and pricing to assist guests and ensure accurate orders.
- Prepared food and while managing multiple orders, keeping organized order flow during busy service periods.
Events & Hospitality Lead Staff
Telluride Science Research Center
Telluride, CO
06.2017 - 08.2018
- Executed daily event set-up and catering displays, providing timely and high-quality service for guests and VIP attendees
- Assisted in kitchen operations and product management to ensure consistent and timely service
- Responsible for food preparation, production, and plating for all catering services
Education
Bachelor of Arts - Sociology
The New School
New York, NY05-2022
Skills
- Organized and adaptable in fast-paced dining environments
- Knowledgeable in food safety and NYC Department of Health regulations
- Strong focus on customer service to ensure guest satisfaction and repeat business
- Proficient with multiple POS systems, handling transactions, and basic cash management
- Experienced with Microsoft Office and Google Workspace for order tracking and reporting
Accomplishments
- Successfully oversaw the final installment of Tao Park City events with over 1,000+ attendees for Sundance Film Festival 2026
- Created and launched an upgraded hospitality model at Newlab that boosted sales, customer engagement, company satisfaction.
- Assisted in producing successful, large-scale events including Newlab Annual Parties (2,000 + attendees), Climate Week (up to 3,000), and private galas hosting high-profile guests and investors (100+ attendees).
- Implemented food donation and composting programs that enhanced sustainability in Newlab's kitchen operations.
Certification
NYC DOH Certificate in Food Protection
Timeline
Server
Soho Grand Hotel
03.2026 - Current
Production Coordinator
Sundance Film Festival, Tao Hospitality Group
01.2026 - 02.2026
Server
Mia's
06.2025 - 04.2026
Events Coordinator
The Nature Conservancy
09.2024 - 06.2025
Executive Assistant
Mythical Creatures Event Production
07.2024 - 12.2025
Manager of Hospitality
Newlab
04.2023 - 04.2024
Server
Court Street Bagels
10.2021 - 12.2022
Special Events Assistant
Newlab
08.2019 - 05.2023
Events & Hospitality Lead Staff
Telluride Science Research Center
06.2017 - 08.2018
Bachelor of Arts - Sociology
The New School