Hailey Riccardo
Howard Beach,NY
Summary
Experienced in consistently receiving positive guest feedback, resulting in higher revenue and repeat business across diverse positions. Proficient in providing exceptional customer service and creating memorable experiences. Skilled at establishing strong guest relationships, anticipating needs, and surpassing expectations. Demonstrated ability to foster a positive and collaborative team environment while maintaining focus on achieving business objectives.
Overview
5
5
years of professional experience
Work History
Dog Daycare Attendant
Pups Pet Club
Brooklyn, NY
05.2024 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
Nightclub Bartender
Kiss Ultra Lounge
Queens, NY
12.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Account executive
The luxx consultants
Manhattan, NY
02.2021 - 10.2022
- Communicate and network with clients regarding brand awareness and revenue increase.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Server
Russo's On The Bay
Queens, NY
10.2019 - 01.2021
- Server for multiple occasions such as weddings, meetings, etc.
- Create personal interactions producing a better guest experience
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Acquiring degree in business management -
Borough of Manhattan community college
HS diploma -
John Adams High School
Queens, NY06.2019
Skills
- Great interpersonal and communication skills
- Timely and organized
- Well educated in most technical applications
- Outgoing, driven and very personable
- Scheduling, customer service & data entry
- Self-awareness
- Critical Thinking
- Task Delegation
Timeline
Dog Daycare Attendant
Pups Pet Club
05.2024 - Current
Nightclub Bartender
Kiss Ultra Lounge
12.2022 - Current
Account executive
The luxx consultants
02.2021 - 10.2022
Server
Russo's On The Bay
10.2019 - 01.2021
Acquiring degree in business management -
Borough of Manhattan community college
HS diploma -
John Adams High School