Kelly Robertson
Dallas,TX
Summary
Dynamic professional with a proven track record at Stafford Healthcare, enhancing operational efficiency and client satisfaction. Expert in team collaboration and Microsoft Office, I significantly reduced Medicaid pending by 50% and ensured 100% vaccination rates among care home residents. Skilled in adapting to diverse team environments and excelling in customer service, I bring a results-driven approach to achieving organizational goals. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Dog Daycare Attendant
Kimberly's K9 Club
09.2023 - Current
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Communicated professionally with pet owners via phone, email, and text.
- Exercised animals regularly with walks and rigorous play activities.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
- Improved overall cleanliness and hygiene by rigorously following cleaning protocols for both indoor and outdoor play areas.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Community Liaison
Stafford Healthcare
06.2020 - 07.2023
- Streamlined office processes and procedures for increased efficiency and productivity
- Established a welcoming environment within the office space that encouraged open dialogue among visitors seeking assistance or information.
- Kept employee records current, accurate and updated regularly.
- Maintained high degree of confidentiality for sensitive information.
- Coordinated educational workshops to empower residents with valuable skills and information.
- Coordinated with outside professionals to make appointments for residents.
- Verified insurance benefits for residents or potential admissions.
- Submitted appeals for residents to Medicare and Humana.
- Assisted residents with medicaid applications.
- Decreased Medicaid pending by 50%.
- Helped to facilitate 100% of residents getting COVID vaccinated
- Helped to facilitate 100% of residents getting annual Flu shots.
Education
High School Diploma -
Epic Charter School
Oklahoma City, OK05.2020
Skills
- Team Collaboration
- Active Listening
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
- Problem-solving abilities
- Progress Documentation
- Professionalism
- Time management abilities
- Written Communication
- Adaptability
- Interpersonal Communication
- Team building
- Microsoft Office
- Adaptability and Flexibility
- Honest and Dependable
- Customer Service
- Record Keeping Efficiency
Timeline
Dog Daycare Attendant
Kimberly's K9 Club
09.2023 - Current
Community Liaison
Stafford Healthcare
06.2020 - 07.2023
High School Diploma -
Epic Charter School
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