Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Roberson

Cottonwood Heights,UT

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Piper & Scoot
Bluffdale, UT
06.2023 - Current
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delegated work to staff, setting priorities and goals.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

ILP Teacher

International Language Program
Phitsanulok , Thailand
03.2023 - 06.2023
  • Customized, innovative methods and materials to produce effective learning experiences through lesson planning and lesson execution.
  • Promoted an understanding of diverse cultures by introducing stories, music, and art projects, attempting to teach English to preschool and kindergarten-aged children.
  • Repeated key lesson information to set the foundations of English grammar and help students grasp language concepts.

Para-Educator

Murray School District
Murray, UT
12.2021 - 06.2022
  • Maintained focused, inclusive and supportive learning environments.
  • Collaborated with teachers to develop modifications to lesson plans based on the individual needs of each student.
  • Assisted in the development of individualized education plans (IEP) for students with special needs.
  • Monitored students' progress in skill and personal behavioral development and reported on findings to teachers and parents.

Education

Associate of Science - General Studies

Salt Lake Community College
Salt Lake City, UT
05-2025

Bachelor of Science - Social Work

University of Utah
Salt Lake City

Skills

  • Customer relations
  • Work prioritization
  • Proficiency in Microsoft Office and Google Office Suites
  • Familiar with retail software, including Shopify, Warehouse Operating System, and Vesyl
  • Issue resolution
  • Adherence to high customer service standards
  • Relationship building
  • Effective communication

Timeline

Customer Service Manager

Piper & Scoot
06.2023 - Current

ILP Teacher

International Language Program
03.2023 - 06.2023

Para-Educator

Murray School District
12.2021 - 06.2022

Associate of Science - General Studies

Salt Lake Community College

Bachelor of Science - Social Work

University of Utah

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