Hailey Roberts
Aurora,CO
Summary
Motivated and experienced professional with 7+ years of experience in customer service, hospitality, and client-focused environments. Combined with freelance grant writing and administrative support experience. Adept in managing multiple deadlines, communication, organization, and multitasking in fast-paced settings. Demonstrates excellence in ability to build strong client relationships, solve problems efficiently, and maintain professionalism under pressure. Seeking an entry-level remote opportunity where strong interpersonal, administrative, and operational skills can contribute to team success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Freelance
Grant Writer
09.2023 - Current
- Research and identify funding opportunities to ensure an increase in clients’ funding.
- Develop fundraising strategies to ensure alignment between clients’ missions and funder priorities.
- Review requests for proposals to determine eligibility, competitiveness, and other requirements.
- Prepared grant compliance reports, data tracking, and post-award reports to demonstrate impact
- Collaborate with clients to create accurate program budgets and narratives.
- Manage multiple, concurrent deadlines for different clients, consistently submitting on-time, high-quality proposals.
- Work with diverse staff, directors, and leaders across the organization to gather all necessary information to maximize funding opportunities.
Server/Bartender
View House Ballpark
03.2024 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and repeat visits.
- Managed multiple tables efficiently, ensuring timely order taking and delivery to maximize table turnover.
- Maintaining a positive attitude and calm demeanor throughout high volume.
- Assisting in the training of new servers on menu items and service standards.
- Resolved customer complaints swiftly, turning potentially negative experiences into positive outcomes for guests.
- Implemented upselling techniques to enhance guest experience while increasing overall sales revenue for the establishment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server/Bartender
Homegrown Tap & Dough
09.2023 - 02.2024
- Managed multiple tables efficiently, ensuring timely order taking and delivery to maximize table turnover.
- Collaborated with kitchen staff to ensure accuracy of orders and special requests, improving operational efficiency.
- Trained new servers on menu items and service standards, fostering team cohesion and knowledge sharing.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
Server/Bartender
The Kitchen Next Door
09.2021 - 07.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assistant Manager
Bell Brand Ranches
07.2019 - 09.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Developed training programs for staff, enhancing team performance and service delivery.
- Thoroughly and accurately logging and reporting all daily, weekly, and monthly paperwork.
- Implemented process improvements that increased operational efficiency and reduced turnaround time.
- Maintaining high levels of customer service to ensure a positive experience for all customers.
- Assist in resolving any operational issues that may arise during shifts, such as equipment malfunctions, employee conflicts, or customer complaints
- Coordinated scheduling to align resources with production demands, ensuring timely project completion.
Education
High School Diploma -
Colorado Connections Academy
Englewood, CO05-2021
Skills
- Customer Service
- Excellent Communication
- Adaptable
- Prospect Research
- Proposal Development
- Budget Preparation
- Project Management
- Thrives in Quick Pace/High Volume
- Positive and Professional
- Guest Relations Management
- Workflow Optimization
- Relationship Management
- Order Accuracy
- Sales Expertise
Certification
- Lifeguard Certification
- First Aid and CPR/AED Certification
Timeline
Server/Bartender
View House Ballpark
03.2024 - Current
Freelance
Grant Writer
09.2023 - Current
Server/Bartender
Homegrown Tap & Dough
09.2023 - 02.2024
Server/Bartender
The Kitchen Next Door
09.2021 - 07.2023
Assistant Manager
Bell Brand Ranches
07.2019 - 09.2021
High School Diploma -
Colorado Connections Academy