Hailey Rodriguez
Channelview
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
6
6
years of professional experience
Work History
Team Member
Academy Sports and Outdoors
Houston
11.2022 - Current
- Resolved customer issues promptly in a professional manner.
- Provided customer service support to ensure satisfaction.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Answered phone calls regarding inquiries about products or services.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
Operations Supervisor
Chick-fil-A
Houston
06.2019 - 01.2022
- Developed strong relationships with customers through excellent customer service practices.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained, mentored and motivated employees to maximize team productivity.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
Education
Associate of Arts - General Studies
San Jacinto College
Pasadena, TX08-2024
High School Diploma -
North Shore Senior High School
Houston, Texas06-2021
CNA Program -
San Jacinto College
Pasadena, TXSkills
- Customer service
- Patient care
- Basic life support
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Following instructions
- Safety
- Cash handling
- Continuous development
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Team Member
Academy Sports and Outdoors
11.2022 - Current
Operations Supervisor
Chick-fil-A
06.2019 - 01.2022
Associate of Arts - General Studies
San Jacinto College
High School Diploma -
North Shore Senior High School
CNA Program -
San Jacinto College