Hailey Rosario
Bronx,NY
Summary
Compassionate and dedicated professional with a diverse background in home healthcare and customer service. Experienced as a Home Health Aide, providing personalized care and support, while developing strong interpersonal skills, patience, and attention to detail. As a Barista and Head Barista, honed excellent communication, leadership, and multitasking abilities in fast-paced environments. Proven ability to work collaboratively, remain calm under pressure, and deliver exceptional service. Eager to apply a strong work ethic, adaptability, and problem-solving skills to contribute to a dynamic team in any industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Health Aide
Cooperative Home Care
Bronx, NY
07.2023 - 07.2024
- Built trusting relationships with clients, offering consistent emotional encouragement, fostering a positive atmosphere, and improving overall well-being
- Monitored 3 medication schedule for client, ensuring timely and accurate administration, and tracked health status to support effective treatment
- Ensured a safe and clean environment by supporting clients with personal hygiene. dressing, and mobility needs, promoting independence, and well-being
Head Barista
Pret A Manger
Manhattan, NY
12.2022 - 05.2023
- Lead and train a team of 7 to 10 baristas, ensuring consistent quality and efficient service during work hours, serving over 500+ customers daily.
- Supervise the crafting and serving of high-quality coffee beverages, ensuring excellent taste, consistency, and customer satisfaction, with up to 1,500 drinks served daily.
- Manage inventory, track product quality, and ensure the cleanliness and organization of the cafe, overseeing an environment that caters to all customers.
Barista
Gregorys Coffee
Manhattan, NY
08.2021 - 12.2022
- Utilize a deep understanding of 10+ coffee varieties, 5 brewing techniques, and 20+ flavor characteristics to craft well-balanced and flavorful drinks.
- Deliver excellent customer service by connecting with over 500 customers each day, offering and ensuring personalized, friendly interactions.
- Ensure a neat and orderly workspace, prioritizing smooth operations and a visually appealing environment for customers.
Education
High School Diploma -
The Bronx Center For Science And Mathematics
Bronx, NY06-2021
Skills
- Verbal and written communication
- Attention to detail
- Microsoft Office
- Problem-solving
- Customer service
- Hospitality and accommodation
- Multitasking and organization
- Time management
- Cash handling
- Critical thinking
- Leadership
- Emotional intelligence
- Mobility support
- Relationship building
- Flexible and adaptable
Certification
- Home Health Aide (HHA) / Personal Care Aide (PCA)
- Beauty Business Completion
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Home Health Aide
Cooperative Home Care
07.2023 - 07.2024
Head Barista
Pret A Manger
12.2022 - 05.2023
Barista
Gregorys Coffee
08.2021 - 12.2022
High School Diploma -
The Bronx Center For Science And Mathematics
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