Hailey Smith
Bridgewater,MA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Bartender
Clive's Roadhouse
Blaine, MN
10.2017 - 08.2022
- Designed and curated signature cocktails while optimizing drink menus to elevate customer experience.
- Developed strong relationships with regular patrons, enhancing loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Optimized workflow during peak hours to enhance service efficiency.
Banquet Server
Hotel 1620
Plymouth, MA
09.2022 - 08.2023
- Provided exceptional customer service during events, ensuring guest satisfaction and addressing inquiries promptly.
- Set up and dismantled banquet spaces efficiently, adhering to venue standards and event specifications.
- Collaborated with kitchen staff to coordinate timely food service and presentation for various functions.
- Assisted in training new servers on service protocols, menu offerings, and event procedures.
- Maintained cleanliness and organization of dining areas throughout events, enhancing overall guest experience.
- Executed table settings according to event themes, ensuring attention to detail and aesthetic appeal for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Adhered to all health and safety regulations while serving food and beverages.
Head Bartender
Joe Angelo's Cafe and Deli
Brockton, MA
08.2023 - Current
- Crafted signature cocktails and beverages, enhancing customer experience and satisfaction.
- Managed inventory, ensuring optimal stock levels and minimizing waste.
- Implemented efficient bar workflow processes, improving service speed during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN2019
Skills
- Cash handling expertise
- Strong communication skills
- Highly reliable
- Outgoing personality
- Complex Problem-solving
- Advanced bartending techniques
- Team leadership
- Customer service expertise
- Taking inventory
Timeline
Head Bartender
Joe Angelo's Cafe and Deli
08.2023 - Current
Banquet Server
Hotel 1620
09.2022 - 08.2023
Bartender
Clive's Roadhouse
10.2017 - 08.2022
High School Diploma -
Coon Rapids High School