Hailey Salen
Charleston,SC
Summary
Dynamic and friendly professional with exceptional customer service skills honed at Starbucks. Proven ability to manage time effectively and maintain cleanliness while enhancing customer experiences. A dedicated team player with a keen attention to detail, adept at cash handling and fostering positive relationships in fast-paced environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
1
1
year of professional experience
Work History
Starbucks Barista
STARBUCKS COFFEE COMPANY
East Lyme, CT
12.2025 - 08.2026
- Prepared and served high-quality beverages while maintaining cleanliness standards.
- Operated espresso machines and other beverage equipment efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Assisted in inventory management by tracking stock levels and reporting shortages.
- Engaged with customers to create personalized experiences, enhancing brand loyalty.
- Participated in ongoing training sessions to improve product knowledge and barista skills.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Counter Server
Skipper's Seafood Resturant
Niantic, CT
09.2025 - 12.2025
- Assisted in crew training on operational procedures and safety protocols for efficient teamwork.
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of service area to enhance dining experience.
- Assisted in food preparation, ensuring adherence to quality and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
- Trained new employees on service protocols and menu knowledge for improved performance.
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Processed cash, debit and credit card payments.
- Took and processed over customer orders.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
Front Counter Associate
Giuliano's Bakery
Niantic, CT
05.2025 - 09.2025
- Provided exceptional customer service in fast-paced bakery environment.
- Operated cash register accurately, processing transactions efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of front counter and display areas.
- Collaborated with team members to manage inventory and restock supplies.
- Assisted customers with placing orders through phone or online channels when necessary.
- Plating pastry's every single night, making cannoli's.
- Collaborated with team members to ensure smooth operations during high-traffic periods.
- Assisted in maintaining a clean and organized front counter area, ensuring a positive first impression for customers.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders, minimizing customer wait times and maximizing satisfaction.
- Implemented company policies regarding payment options, refunds, and exchanges to maintain consistency across all customer interactions.
- Enhanced customer satisfaction by providing efficient and friendly service at the front counter.
- Addressed customer inquiries and complaints with patience and understanding, resolving issues promptly.
- Maintained thorough knowledge of menu offerings, including ingredients, preparation methods, and special promotions.
- Contributed to increased sales by upselling promotional items and offering menu suggestions based on customer preferences.
Live-Out Nanny
Kayla
East Lyme, CT
05.2025 - 07.2025
- Supervised daily activities and routines for children, ensuring safety and engagement.
- Coordinated educational and recreational activities to promote child development.
- Prepared nutritious meals, accommodating dietary restrictions and preferences.
- Communicated regularly with parents about child progress and behavior.
- Provided emotional support and guidance, fostering a positive atmosphere for growth.
- Organized playdates and outings, enhancing social skills and peer interactions.
- Managed household tasks related to childcare, ensuring a clean and organized space.
- Resolved conflicts between siblings or peers by employing effective problem-solving techniques promoting harmonious relationships.
Education
High School Diploma -
East Lyme High School
East Lyme, CTNo Degree -
Ledyard High School
Ledyard, CTSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Excellent memory
- Active listener
Timeline
Starbucks Barista
STARBUCKS COFFEE COMPANY
12.2025 - 08.2026
Counter Server
Skipper's Seafood Resturant
09.2025 - 12.2025
Front Counter Associate
Giuliano's Bakery
05.2025 - 09.2025
Live-Out Nanny
Kayla
05.2025 - 07.2025
High School Diploma -
East Lyme High School
No Degree -
Ledyard High School