Hailey seminario
Orlando
Summary
Enthusiastic professional with a background in food service, known for strong problem-solving and time management skills. Experience in collaborating with teams to maintain high standards and deliver exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Barista
The Bakery Cafe
4498 N Alafaya Trl Orlando Fl
06.2024 - Current
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to ensure smooth operations during peak hours and busy shifts.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction with orders.
- Prepared high-quality coffee and espresso beverages according to established recipes and standards.
Ice Cream Server
Jourys Cafe
4250 Alafaya Trail
02.2023 - 07.2024
- Delivered exceptional customer service by efficiently serving ice cream and answering inquiries.
- Maintained cleanliness and organization of serving area to ensure a welcoming environment.
- Developed knowledge of menu items to provide personalized recommendations based on customer preferences.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Server Manager
La Madrina Restaurant
Davenport, FL
01.2021 - 01.2023
- Supervised daily operations to ensure high service standards and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service protocols.
- Developed and implemented workflow improvements to enhance efficiency and reduce wait times.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Resolved customer complaints promptly, reinforcing positive dining experiences and loyalty.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL05.2028
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Opening and closing duties
- Cleanliness
- Problem-solving
- Team player
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Barista
The Bakery Cafe
06.2024 - Current
Ice Cream Server
Jourys Cafe
02.2023 - 07.2024
Server Manager
La Madrina Restaurant
01.2021 - 01.2023
Associate of Science - Criminal Justice
Valencia College