Hailey Sentz
New Oxford,PA
Summary
Dynamic professional with extensive experience in patient care and team management at Milan Laser Hair Removal. Proven track record in quality control and employee training, enhancing performance and ensuring compliance with HIPAA standards. Maintaining consistent above goal KPIs and driving sales. Adept at fostering collaboration and driving operational efficiency, resulting in improved client satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Assistant Clinic Manager
Milan Laser Hair Removal
11.2024 - Current
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
- Collaborated with medical professionals to ensure high-quality patient care, addressing any concerns or issues in a timely manner.
- Maintained confidentiality of sensitive patient information by implementing secure filing systems and restricting access only to authorized personnel.
- Implemented quality control measures to maintain a sterile environment within the clinic, adhering to strict sanitation guidelines.
- Improved staff performance through regular training sessions and continuous feedback on their progress.
Client Specialist
Milan Laser Hair Removal
04.2023 - 11.2024
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Developed strong relationships with key clients, resulting in increased revenue and repeat business.
- Acted as liaison between company''s technical staff and clients by translating complex product/service specifications into easily digestible formats for non-expert audiences to comprehend during sales pitches
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
Prestige Beauty Advisor
Ulta Cosmetics
03.2022 - 04.2023
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Collaborated with team members to achieve monthly sales targets and consistently exceed performance goals.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
Front End Manager
Pizza Hut
07.2022 - 04.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Sales Lead
American Eagle Outfitters, Inc
09.2018 - 07.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma -
New Oxford Senior High School
New Oxford, PA05-2022
Skills
- Team building
- Employee training
- Quality control
- Patient care
- Confidentiality practices
- Customer service
- Performance management
- Problem solving
- Team management
- HIPAA
- Appointment scheduling
- Operations management
Accomplishments
- Supervised team of 5 staff members.
- Achieved 78% conversion for 2024 by completing consultations with accuracy and efficiency.
- Ranked #1 in region 24 for 2024.
- Managed an average of 25 new client opportunities per month.
- Achieved $252,532 sales through effectively helping with upsells.
- Achieved $1,441,676 total sales by completing new client consultations with accuracy and efficiency.
2024 Top Performer
Was ranked 10 out of 390 locations across our company in performance based off of conversion, total sales, upsells, referrals and buybacks.
Languages
English
Native or Bilingual
Timeline
Assistant Clinic Manager
Milan Laser Hair Removal
11.2024 - Current
Client Specialist
Milan Laser Hair Removal
04.2023 - 11.2024
Front End Manager
Pizza Hut
07.2022 - 04.2023
Prestige Beauty Advisor
Ulta Cosmetics
03.2022 - 04.2023
Sales Lead
American Eagle Outfitters, Inc
09.2018 - 07.2022
High School Diploma -
New Oxford Senior High School
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