VIOLETANN HICKS
Charlotte,NC
Summary
I am a proficient Business Operations Manager with a strong focus on achieving outcomes, possessing notable expertise in management and assuming leadership responsibilities. I have demonstrated exceptional leadership capabilities while overseeing and directing operations. I have a proven track record of enhancing team performance, providing customer loyalty, and collaborative alliances with internal and external peers.
Overview
17
17
years of professional experience
Work History
Assistant Clinic Manager
Milan Laser
10.2024 - Current
- Client Consultations: Conduct personalized consultations with clients to educate them on laser hair removal services, addressing any questions or concerns, and assisting them in selecting the best treatment packages for their needs.
- Sales Performance: Support the Clinic Manager in achieving sales targets by promoting services and treatment packages, while meeting key performance indicators (KPIs) and actively seeking client referrals and positive reviews.
- I was just recently recognized as TOP 10% PREFORMING ACM in the company
- Team Leadership: Supervise daily clinic operations, including managing staff schedules, handling client inquiries, and maintaining a supportive environment for team members. Lead by example to ensure a high level of client satisfaction and professionalism.
- Operational Oversight: Ensure smooth clinic operations by addressing client concerns, maintaining an organized workspace, and collaborating with the Clinic Manager to manage clinic procedures effectively.
- Training & Development: Participate in training programs, including mock consultations, hands-on practice, and real-time guidance from experienced team members to ensure proficiency in all clinic operations.
Client Specialist
Milan Laser Hair Removal
05.2023 - Current
- Provided excellent customer service, ensuring a positive client experience
- Managed appointment scheduling, inquiries, and client records maintenance
- Collaborated with staff to achieve monthly sales goals through upselling services and building client relationships
- Supported Sales Manager and medical staff with clinic operations and promotions
- Processed financial transactions and performed daily opening and closing duties
Licensed Life Insurance Broker
Family First Life
11.2022 - 05.2023
- Consulting with potential clients to discuss their insurance needs
- Effectively communicate the benefits of insurance products, handle objections, and close sales
- Assessing different policy possibilities for the client
- Going over policy details with the client and finalizing the policy contract
- Administering premium payments
Loan Document Specialist
Movement Mortgage
12.2020 - 11.2022
- Work closely with lenders and legal teams to assess applications and uphold company policies
- Communicated effectively with clients to explain documentation requirements, answer questions, and address concerns throughout the loan process
- Developed and maintained strong relationships with clients and referral partners, earning trust and loyalty through exceptional service and attention to detail
- Consistently met or exceeded performance targets for document turnaround time and customer satisfaction
General Manager
Aaron's
05.2012 - 01.2021
- Led all aspects of store operations, including sales, customer service, inventory management, and personnel development, to achieve revenue and profitability targets
- Recruited, trained, and supervised a high-performing sales team, providing ongoing coaching and feedback to optimize performance and ensure alignment with organizational goals
- Implemented effective sales strategies and promotional campaigns to stimulate customer interest and drive traffic to the store, resulting in increased sales and market penetration
South Greene High School
03.2008 - 05.2012
Education
High School -
South Greene High School
South Greene High School05.2012
Skills
- Coaching
- Adaptability
- People skills
- Team Building
- Negotiation Skills
- Client Relationship Management
- Leadership
- Communication
- Operations Management
- Team management
- Scheduling
- Attention to detail
Strengths And Expertise
- Coaching
- Adaptability
- People skills
- Team Building
- Negotiation Skills
- Client Relationship Management
- Leadership
- Communication
- Operations Management
Timeline
Assistant Clinic Manager
Milan Laser
10.2024 - Current
Client Specialist
Milan Laser Hair Removal
05.2023 - Current
Licensed Life Insurance Broker
Family First Life
11.2022 - 05.2023
Loan Document Specialist
Movement Mortgage
12.2020 - 11.2022
General Manager
Aaron's
05.2012 - 01.2021
South Greene High School
03.2008 - 05.2012
High School -
South Greene High School
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