Hailey Shackelford
Asheville,NC
Summary
Dynamic leader with proven expertise in enhancing team productivity and customer service. Excelled in training and coaching, significantly improving communication and time management within teams. Dedicated and reliable certified nursing assistant eager to gain hands-on experience and further my career in health care.
Overview
3
3
years of professional experience
Work History
Fast Food Team Leader
Chick-fil-A
Asheville, NC
11.2023 - Current
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
Team Lead
Freeze
Asheville, NC
06.2021 - 10.2023
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
Certificate - Certified Nursing Assistant
A-B Tech
Asheville, NC06.2024
High School Diploma -
Erwin High Shool
Asheville, NC06.2023
Skills
- Communication: Excellent interpersonal skills, enabling effective communication with costumers, families, and health care professionals
- Time Management: Capable of managing multiple tasks efficiently in a fast paced environment
- Team Work: Works collaboratively with staff to ensure great costumer care
Timeline
Fast Food Team Leader
Chick-fil-A
11.2023 - Current
Team Lead
Freeze
06.2021 - 10.2023
Certificate - Certified Nursing Assistant
A-B Tech
High School Diploma -
Erwin High Shool