Hailey Shaw
Sanford,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Account Specialist / VT
Disney+
Remote
07.2023 - Current
- Provided excellent support for fellow agents as well as creating training materials for fellow agents and Team Managers.
- Provided assistance as a VT (virtual trainer) for a class of 25 New-Hires. Class excelled, providing survey scores that averaged to a 96% prior to production.
- Provided my team with excellent month-to-month numbers, averaging with a 97% Survey rate and a 100% QA.
- Improved customer satisfaction by efficiently addressing and resolving account issues.
- Enhanced client retention by providing personalized support and tailored solutions.
Nanny
Self Employed
04.2018 - 06.2023
- Played games, worked on puzzles and read books to young children.
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Phlebotomist
American Red Cross
Durham, NC
10.2022 - 02.2023
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assisted with office procedures by monitoring patient flow.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
Sales Associate
Guitar Center
12.2019 - 03.2020
- Gave one on one customer service, in person, and over the phone, selling music equipment.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Hostess
Sportszone Bar and Grill
06.2019 - 11.2019
- Worked the hostess, bus boy, and front desk positions
- According to my managers, I gave excellent in person and over-the-phone customer service
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Customer Service
Hallmark
01.2017 - 01.2018
- Gave one on one customer service, in person, and over the phone.
- Described product and service details to customers to provide information on benefits and advantages.
Education
Certificate - Phlebotomy
Central Carolina Community College
07.2022
High School Diploma -
Lee County High School
Sanford, NC06.2019
Skills
- Troubleshooting skills
- Communication/Tele-Communication skills
- Empathy
- Speed and efficiency
- Problem-solving
- Records Management
- Attention to detail
- Google/Excel sheets
- ICube/Rise360/Salesforce
- Time Management
Certification
- CPR (05/2022 - Present)
- Phlebotomy Training
Timeline
Customer Service Account Specialist / VT
Disney+
07.2023 - Current
Phlebotomist
American Red Cross
10.2022 - 02.2023
Sales Associate
Guitar Center
12.2019 - 03.2020
Hostess
Sportszone Bar and Grill
06.2019 - 11.2019
Nanny
Self Employed
04.2018 - 06.2023
Customer Service
Hallmark
01.2017 - 01.2018
Certificate - Phlebotomy
Central Carolina Community College
High School Diploma -
Lee County High School