Hailey Shields
Tulsa ,OK
Summary
Hardworking and positive, I offer hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Passionate about making every guest experience a positive one. Experienced dealing with heavy crowded and rush, with experience working in two of the most traffic heavy areas in town.
Overview
2
2
years of professional experience
Work History
Hostess/Servers Assistant
Lofi pizza and wine bar
Tulsa, OK
06.2024 - 04.2025
- Managed busy weekend nights on Cherry Street as the only hostess.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Demonstrated knowledge of food items and beverage selections.
- Managed inventory and supplies to ensure materials were available when needed.
- Set up tables and chairs for parties and large groups.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Restaurant Hostess/Togo/Expo
Yokozuna Downtown
Tulsa, OK
04.2023 - 11.2023
- Tracked seated guests and available seating using mobile reservation software.
- Controlled the busy atmosphere downtown on weekends and concert nights.
- Maximized the number of guests the restaurant could seat in a night to get as much business as possible.
- Assisted staff by serving food and beverages or bussing tables.
- Answered telephone to provide dining information and take reservations.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Completed closing duties by emptying trash, cleaning bathrooms, and polishing silverware.
- Accepted payments from guests for dine-in and take-out foods.
Education
High School Diploma -
Booker T Washington High School
Tulsa, OK05-2025
Skills
- Problem solving
- Hardworking
- Passionate
- Customer service
- Multitasking
- Time management
References
Yokozuna: (918)-508-7676
Lofi: qhulsey6@gmail.com
Timeline
Hostess/Servers Assistant
Lofi pizza and wine bar
06.2024 - 04.2025
Restaurant Hostess/Togo/Expo
Yokozuna Downtown
04.2023 - 11.2023
High School Diploma -
Booker T Washington High School
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