Hailey Smith
Indianapolis,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Overview
7
7
years of professional experience
Work History
Medical Billing Specialist
Priority Ambulance
Indianapolis, IN
07.2025 - 09.2026
- Processed and submitted insurance claims for ambulance services, ensuring compliance with regulations.
- Reviewed patient billing statements for accuracy, resolving discrepancies promptly.
- Managed accounts receivable, tracking payments and following up on outstanding balances.
- Trained new staff on billing software and industry best practices to enhance team performance.
Customer Service Associate
Sparkling Image Car Wash
6604 E 82nd St, Indianapolis, IN 46250
06.2024 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Upsold additional products and services to increase revenue.
Lot Porter
Truworth Auto
3003 E 96th St, Indianapolis, IN 46240
01.2024 - 06.2024
- Maintained physical appearance of lot to attract customers to business.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved vehicles to enhance efficient use of parking space.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Adhered to and followed road safety rules and regulations.
Babysitter
Self Employed
Indianapolis, IN
03.2021 - 12.2023
- Prepared healthy, age-appropriate snacks and meals.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
Cashier
Fazolis
4742 S Emerson Ave, Indianapolis, IN 46203
05.2021 - 01.2022
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
Cashier
Chuck E Cheese
8804 US-31 S, Indianapolis, IN 46227
01.2020 - 04.2021
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
Education
Beech Grove High School
5330 Hornet Ave, Beech Grove, IN 46107Skills
- Team Collaboration
- Customer service and assistance
- Product Recommendations
- Cash Handling
- Routine management
- Vehicle Maintenance
- Vehicle Inspection
- Teamwork
- Customer Satisfaction
- Complaint resolution
- Appointment Scheduling
- Computer Skills
- Great attention to detail
- Payment posting
- Insurance verification
- Patient billing
- Insurance billing
- Data entry
- Claim submission
- CPT knowledge
- Electronic claims
- Teamwork and collaboration
Timeline
Medical Billing Specialist
Priority Ambulance
07.2025 - 09.2026
Customer Service Associate
Sparkling Image Car Wash
06.2024 - 08.2025
Lot Porter
Truworth Auto
01.2024 - 06.2024
Cashier
Fazolis
05.2021 - 01.2022
Babysitter
Self Employed
03.2021 - 12.2023
Cashier
Chuck E Cheese
01.2020 - 04.2021
Beech Grove High School