Angela Witkowski
North Port,FL
Summary
Adept at HIPAA compliance and critical thinking, I significantly enhanced claim processing efficiency at Shared Services Center. My expertise in insurance verification and denial management, coupled with a strong foundation in teamwork, has consistently fostered collaborative environments for timely claim resolution, achieving notable improvements in accounts receivable metrics. Organized Medical Biller skilled at accurately auditing patient charts and billing corresponding parties. Detail-oriented professional with focus on deadlines and skilled in handling medical billing without errors. Confident Medical Biller knowledgeable in data confidentiality and privacy practices when reviewing patient information. Competent Medical Biller with 10 years of experiece in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices. Driven Medical Biller motivated to perform beyond expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Billing Specialist
Vengroff Williams, Inc.
03.2019 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Precisely evaluated and verified benefits and eligibility.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
- Coordinated with other departments to address any discrepancies or concerns related to charge capture or data entry accuracy.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
- Prepared billing correspondence and maintained database to organize billing information.
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Reconciled accounts receivable to general ledger.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Delivered timely and accurate charge submissions.
- Collaborated closely with the clinical team to ensure proper documentation was obtained for accurate billing purposes.
Receptionist
Florida West Coast Physical Therapy
05.2016 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Medical Accounts Receivable
Vengroff Williams, Inc.
12.2015 - 05.2016
- Updated and maintained patient accounts within the billing system, ensuring accurate records for future invoicing and reimbursement processes.
- Organized and filed all necessary documentation related to medical billing procedures, maintaining a streamlined office environment conducive to efficient operations.
- Contributed to practice growth by providing detailed analysis of revenue patterns that informed strategic business decisions on expanding services or locations offered.
- Facilitated clear communication between medical providers, insurance companies, and patients for smooth billing operations.
Insurance Reimbursement Specialist
Shared Services Center
03.2013 - 12.2015
- Improved claim processing efficiency by streamlining workflows and implementing best practices.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the reimbursement process.
- Contributed to the development of internal policies and procedures, ensuring consistency in best practices across the organization for optimal client outcomes.
- Minimized denials by conducting thorough pre-authorizations prior to submitting claims for payment consideration.
- Prioritized workload efficiently to manage high volume caseloads without compromising attention to detail or quality of work.
- Reduced outstanding account receivables by proactively identifying and resolving billing discrepancies.
- Established and maintained strong working relationships with insurance carriers, fostering a collaborative environment conducive to timely claim resolution.
Education
C.C.S. - Medical Coding
AHIMA
Chicago, IL2014
High School Diploma -
Red Jacket High School
Shortsville, NY06.1988
Skills
- HIPAA Compliance
- Claim submission
- Insurance Verification
- CPT Knowledge
- Denial Management
- ICD-10 Proficiency
- Accounts Payable
- Insurance Billing
- Data Entry
- Medical Billing
- ICD-10
- Insurance Claims
- Medical Terminology
- Claims review
- Insurance claims processing
- Critical Thinking
- ICD-10 Coding
- Electronic Claims
- Teamwork and Collaboration
- CMS-1500 Billing Forms
- Accounts Receivable
- Medical coding knowledge
- Medical claims submission
- Electronic Health Record Software
- Commercial and Private Insurance
- Multitasking and Organization
- Work Prioritization
- Medical terminology expert
- Claims Processing
- Medical record security
- ICD-9
- 40 WPM
- Microsoft Office
- Billing Data Verification
- Decision-Making
- Team Collaboration
- Accounting Support
- Discrepancy Resolution
- Financial Reporting
Timeline
Medical Billing Specialist
Vengroff Williams, Inc.
03.2019 - Current
Receptionist
Florida West Coast Physical Therapy
05.2016 - 03.2019
Medical Accounts Receivable
Vengroff Williams, Inc.
12.2015 - 05.2016
Insurance Reimbursement Specialist
Shared Services Center
03.2013 - 12.2015
C.C.S. - Medical Coding
AHIMA
High School Diploma -
Red Jacket High School
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