Hailey Starr
Chanute,KS
Summary
Seasoned Strategic Account Specialist with a strong background in managing and expanding large-scale accounts. Strengths include strategic planning, client relationship management, and cross-functional team collaboration. Notably impacted previous roles by improving account profitability and fostering long-term client relations. Exceptional ability to understand complex business models and implement strategies to drive growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Strategic Account Specialist
Prolink staffing
01.2023 - 08.2024
- Ensure accuracy within the VMS by entering real-time fulfillment data daily..
- Identified areas for process improvement within existing client base.
- Developed and implemented strategic account plans to achieve customer retention goals for Business Development.
- Conducted weekly meetings with customers to review performance metrics and identify opportunities for improvement.
- Developed and implemented strategic account plans to achieve customer retention goals.
- Provided technical support and guidance to customers on product usage, troubleshooting, and installation.
- Analyzed customer data to identify trends in usage, preferences, and behaviors.
Recruiter
Cross Country Healthcare
11.2021 - 01.2023
- Identify assignments based on nurses' qualifications, state licenses, and location of candidate.
- Generate leads through referrals, social networking, campaigns, job portals, and other avenues.
- Maintain database with accurate candidate contact information and qualifications.
- Complete weekly recruitment reports and special recruiting projects, as needed.
- Meet weekly productivity metrics/goals.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Developed job descriptions and postings to attract qualified applicants.
- Negotiated salaries and other employment terms with successful applicants.
Appraisal Coordinator
EXL Service.com, LLC
01.2021 - 11.2021
- Communicate with policyholders to complete all documents needed for Home Appraisal
- Maintain communication with Underwriters and Agents as necessary for support with the scheduling process
- Maintain work order statuses up to date in the system, while canceling and suspending requests when appropriate.
- Reviewed incoming appraisal documents and ensured they were accurate and complete.
- Identified discrepancies in appraisals and communicated with appraisers to resolve them quickly.
- Coordinated with the loan originators, underwriters, and other departments to ensure timely completion of appraisals.
- Maintained an up-to-date database of all property values within a given market area.
Children's Case Manager
Southeast Kansas Mental Health Center
Chanute, USA
02.2020 - 12.2020
- Follow patients' treatment plan to provide behavioral services.
- Coordinated crisis intervention services for clients experiencing mental health or behavioral challenges.
- Maintained accurate records of all service delivery activities according to agency policy and procedures.
- Provided case management services to over 40 children and their families.
- Assessed the needs of clients, developed individualized plans, and monitored progress towards goals.
- Collaborated with other agencies to ensure client's access to necessary resources.
- Conducted home visits to evaluate safety and well-being of children in the home environment.
Family Support Worker/Administrative Assistant
TFI Family Services
Chanute, USA
01.2019 - 03.2020
- Provide services to families to help reintegrate their children back home
- Conducted assessments of family needs and developed individualized service plans.
- Provided counseling and support to families in crisis situations.
- Facilitated communication between parents, children, and other family members.
- Maintained accurate records of client progress including documentation of services provided.
- Facilitated home visits to assess the safety of a family's environment.
- Participated in team meetings with social workers, therapists, and probation officers.
- Supported foster parents in their roles within the family unit.
- Worked closely with schools to ensure that students had necessary accommodations in place.
Education
High school diploma -
Independence High School
Independence, KS05.2011
Skills
- Document Management
- Business Development
- Computer Technology
- Microsoft Office Suite
- Time Management
Certification
- Insurance Producer License, 09/01/24 to 02/28/27
- Life Insurance License, 09/01/24 to 02/28/27
- Health Insurance License, 09/01/24 to 02/28/27
- Federally Facilitated Marketplace Certification, 10/01/24 to 10/31/25
Timeline
Strategic Account Specialist
Prolink staffing
01.2023 - 08.2024
Recruiter
Cross Country Healthcare
11.2021 - 01.2023
Appraisal Coordinator
EXL Service.com, LLC
01.2021 - 11.2021
Children's Case Manager
Southeast Kansas Mental Health Center
02.2020 - 12.2020
Family Support Worker/Administrative Assistant
TFI Family Services
01.2019 - 03.2020
- Insurance Producer License, 09/01/24 to 02/28/27
- Life Insurance License, 09/01/24 to 02/28/27
- Health Insurance License, 09/01/24 to 02/28/27
- Federally Facilitated Marketplace Certification, 10/01/24 to 10/31/25
High school diploma -
Independence High School
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