Summary
Overview
Work History
Education
Skills
References
Interests
Affiliations
Certification
Accomplishments
Timeline
Generic

Hailey Tena

El Paso,TX

Summary

Seeking a position as an employee to provide excellent customer service and leadership skills. Highly skilled in attention to detail, and working with others. Hardworking and reliable. Offering highly organized, proactive, and punctual problem-solving ideas. Strong knowledge of how to defuse a situation. Professional and charismatic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Server

West Texas Chophouse
El Paso, TX
09.2023 - Current
  • Ensured compliance with health and safety regulations.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Assisted other servers as needed during peak hours or special events.
  • Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
  • Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Maintained positive relationships with co-workers and customers alike through friendly communication.
  • Greeted and seated customers promptly, courteously, and professionally.
  • Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.

Bar Waitress /Tender

Julio's Cafe Corona
El Paso, TX
11.2022 - 08.2023
  • Provided exceptional service to high volume of daily customers.
  • Maintained tidiness and organization throughout bar area.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

Eastlake High School

Skills

  • Active listening
  • Able to adjust to different environments
  • Excellent stress management
  • Outstanding customer service
  • Leadership
  • Open communication
  • Collaboration skills
  • Time management skills
  • Problem solver
  • CPR Certified
  • Friendly, Positive Attitude
  • Reliable & Trustworthy

References

  • Eddie Garay West Texas Chophouse General Manager (915)443-0931
  • Janneke Parker Manager Julios Cafe Corona (915) 702-5612
  • Eric Orozco Detective El Paso Sheriff Department (915) 831-8496
  • Auturo Ruiz Law Enforcement Instructor Eastlake High School (915) 937-3883

Interests

  • Excel in academic sports and leadership skills.
  • Member of the National Honor Society and a past member of the national junior Honor Society.
  • Active member within school and the community.
  • Involved in extracurricular activities such as track, basketball and student council.
  • Participates in local basketball city leagues.
  • Giving back to the community and other.
  • Involvement extends to local community by volunteering with the abundant living faith center, senior citizens centers and actively helps with community fundraisers within the San Elizario, Texas community.

Affiliations

  • Eastlake Alumni
  • NHS member
  • 2x Team Captain Girls HS Basketball
  • 2x Heart of the Falcon
  • Maintained A Honor roll
  • Varsity Girls Basketball 4yr
  • Active volunteer
  • Babysitter
  • All texas GPA

Certification

  • Gun Training Certification - 2022
  • CPR Certified - 2022
  • Microsoft Word Certified
  • Powerpoint Certified
  • TABC
  • Food Handlers

Accomplishments

  • Several outstanding customer reviews and feedback
  • Extremely satisfied management and customers
  • Winner of several sales competitions

Timeline

Restaurant Server

West Texas Chophouse
09.2023 - Current

Bar Waitress /Tender

Julio's Cafe Corona
11.2022 - 08.2023

Eastlake High School

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