Hailey Thurman
Tulsa,OK
Summary
Seeking the center supervisor position to guide my team and boost performance. Will use my skills to support all staff while also gaining further knowledge to grow in the supervisor position.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Technician
Takeda Pharmaceuticals
11.2021 - Current
- Managed team performance by training, mentoring, and motivating employees.
- Responsible for all job duties associated with the
phlebotomy donation process for new and repeat donors - Check boxing reports daily and box plasma bottles as needed.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Personal Shopper
Instacart
03.2021 - Current
- Understand the specific needs and requirements of clients
- Take telephonic orders of clients and cater to their needs accordingly
- Shop for specific items in large grocery stores
- Deliver products to customer's home or business
- Communicate directly with customers to ensure exceptional experience
- Select the correct products or assist purchaser in making product selections, based on customers' needs and product specifications
- Keep records of purchases, sales, and requisitions
- Mental health tech
BROOKHAVEN HOSPITAL
04.2020 - 04.2021
- Maintains unit filing and paperwork system, if assigned by Nurse Manager or Charge Nurse
- Assist with maintaining patient’s activities of daily living
- Assists with maintaining the cleanliness of the unit
- Demonstrates expertise in the performance of tasks necessary to maintain a therapeutic milieu and optimum patient care
- Escorts patients to and from scheduled activities in a safe and professional manner
- Demonstrates expertise in mental health promotion and maintenance of high quality comprehensive patient care
- Demonstrate efficiency in maintaining support services, which are vital to effective program operation, including but not limited to group activity/recreational activities with patient
- Assists in the delivery of patient care as a team member by performing specific patient care tasks as directed by the RN in charge
- Makes patient rounds according to policy
- Assists with patient, room or unit searches as requested
- Assists with stocking supplies and maintains clean working environment
- Assists in feeding patients, offering fluids and snacks, recording amounts consumed
Nurse Tech
Saint Francis Health System
08.2017 - 03.2020
- Cared for 10-20 patients during a shift with an emphasis on direct patient care
- Collected vital signs, assisted with patient admissions, and performed patient care efficiently
- Reported pertinent information to the nurse immediately
- Worked as a team member with the nurses and other health care providers to provide quality patient care
Emergency Roadside Agent
Contact Channels
02.2017 - 06.2017
- Provided customer service
- Provided assistance for any roadside issue
- Used critical thinking skills to solve the problems of others
- Utilize computer operating systems
Graduate Assistant
Student Academic, Center- Northeastern State University
10.2015 - 10.2016
- Made enrollment appointments for incoming students
- Assisted academic advisors in transporting students
- Called students and spoke with them professionally
- Call and email at risk students to make appointments
- Visit dorms of at risk students to check on them
- Created mass spreadsheet for mentorship program
- Organize activities for mentorship program
- Contact mentors and mentees
- Match mentors and Mentees
- Manage front desk and incoming phone calls
Assistant Cook
Landings Marina Aqua Bar and Grill
05.2011 - 10.2015
- Conducted preliminary food preparation
- Prepared and cooked menu items
- Responsible for setting up serving lines, garnishing food items, and applying food protection and sanitation measures
- Responsible for receiving and properly storing supply shipments
- Responsible for aspects of meal preparation, clean-up, and general upkeep of the kitchen.
Cashier/Cook
Dano's Convenience Store
01.2015 - 08.2015
- Handled large amounts of money in register
- Balance and count cash register after every shift
- Assist customers with purchases
- Responsible for correctly checking in drink supply
- Responsible for correctly stocking and organizing cooler
- Conducted preliminary food preparation
- Prepared and cooked menu items
Resident Assistant
Northeastern Oklahoma A&M College
08.2012 - 05.2013
- Managed dorm floor of over 30 girls
- Organized and ran monthly meetings
- Enforced campus rules and policies
- Maintained a safe environment for those living on the floor
- Monitored nighttime lobby activity to maintain safety outside of floor
- Created sign out sheets for floor members
Dishwasher/pizza cook
Pensacola Pizza and Pasta
05.2010 - 08.2010
- Maintained Clean and sanitary dishes and cooking utensils
- Prepared and cooked pizzas
- Responsible for properly storing all dishes and cooking utensils
Education
Bachelor of Arts degree - Psychology
Northeastern State University
Tahlequah, OKAssociate of Arts degree - Psychology
Northeastern Oklahoma A&M College
Miami, OKSkills
- Collaborative Environments
- Understanding Customer Needs
- Presenting Solutions
- Verbal Communication
- Safe Work Practices
- Customer Service and Assistance
- Warm and Friendly
- Active Listening
Certification
CPR Certification
BLS Certification
Timeline
Lead Technician
Takeda Pharmaceuticals
11.2021 - Current
Personal Shopper
Instacart
03.2021 - Current
BROOKHAVEN HOSPITAL
04.2020 - 04.2021
Nurse Tech
Saint Francis Health System
08.2017 - 03.2020
Emergency Roadside Agent
Contact Channels
02.2017 - 06.2017
Graduate Assistant
Student Academic, Center- Northeastern State University
10.2015 - 10.2016
Cashier/Cook
Dano's Convenience Store
01.2015 - 08.2015
Resident Assistant
Northeastern Oklahoma A&M College
08.2012 - 05.2013
Assistant Cook
Landings Marina Aqua Bar and Grill
05.2011 - 10.2015
Dishwasher/pizza cook
Pensacola Pizza and Pasta
05.2010 - 08.2010
Bachelor of Arts degree - Psychology
Northeastern State University
Associate of Arts degree - Psychology
Northeastern Oklahoma A&M College
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