Summary
Work History
Education
Skills
Sport
Languages
Timeline
background-images

Hailey Underwood

Tucson,AZ

Summary

Dynamic professional with experience at Bayada Home Health, excelling in call routing and problem-solving. Proven track record in enhancing client satisfaction through effective communication and timely support. As a Coach for Tanque Verde Cowboys Cheerleading, fostered a positive environment that promoted growth and sportsmanship, driving team performance and individual confidence.

Driven and personable individual with talent for clear communication and problem-solving. Possesses foundational knowledge in customer service principles and proficiency in handling communication tools and software. Committed to creating positive client experiences and resolving issues efficiently.

Work History

On Call Manager

Bayada Home Health
08.2025 - Current
  • Managed incoming calls to ensure timely response and support for clients.
  • Assisted in scheduling appointments and coordinating care services for patients.
  • Collaborated with healthcare teams to address client needs efficiently.
  • Implemented effective communication strategies to enhance client satisfaction.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Coach

Tanque Verde Cowboys Cheerleading
08.2025 - Current
  • Developed individualized training plans to enhance cheerleading skills and team performance.
  • Provided constructive feedback during practice sessions to improve technique and build confidence.
  • Promoted a positive environment that encouraged participation, growth, and passion for cheerleading among all members.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.

Education

No Degree -

Tanque Verde Highschool
Tucson, AZ
05-2026

Skills

  • Call routing
  • Script development
  • Timekeeping
  • Call monitoring
  • Problem-solving
  • Communication

Sport

AZ Legendz All Star Cheer


Languages

Spanish
Limited Working

Timeline

On Call Manager

Bayada Home Health
08.2025 - Current

Coach

Tanque Verde Cowboys Cheerleading
08.2025 - Current

No Degree -

Tanque Verde Highschool

Similar Profiles

  • Echo MellynEcho Mellyn

    Homemaker Aide and Licensed Chore Worker at Bayada Home Health AgencyHomemaker Aide and Licensed Chore Worker at Bayada Home Health Agency

  • Searra CarterSearra Carter

    Client Services Manager at Bayada Home HealthClient Services Manager at Bayada Home Health

  • Kira McKiernanKira McKiernan

    Senior Manager Acting Director, IT Infrastructure at Bayada Home Health CareSenior Manager Acting Director, IT Infrastructure at Bayada Home Health Care

  • Tierra Terry-SimmonsTierra Terry-Simmons

    Financial Customer Service Representative at AloricaFinancial Customer Service Representative at Alorica

  • Alex McCaneAlex McCane

    Assistant Principal at Tanque Verde Unified School DistrictAssistant Principal at Tanque Verde Unified School District

CREATE PROFILE
Hailey Underwood